Overview

CHA Hollywood Presbyterian (CHA HPMC) is a nationally recognized acute care facility that has been caring for the Hollywood community and Los Angeles Areas since 1924.

Join our Global Network and be a CHA Global Ambassador

CHA HPMC is also a part of the world-renown CHA Health System (CHS). CHS has CHA University which consists of 14 education institutions including medical school, nursing school and pharmacy. CHA global network operates 81 hospitals and specialty clinics, 30 research and 31 bio/pharmaceutical/healthcare companies with 14,000 employees in seven countries.

Our New Facility is seeking for Top Talents

The best women’s hospital in Los Angeles is looking for current RN candidates to staff Operating Room, Emergency Department, Labor & Delivery and Mother-Baby care units to be housed in our expanding new patient tower facility scheduled to open next year. Come be a part of this dedicated and caring team right in the heart of Hollywood.

Professional Requirements

Position Summary:

• This employee who holds this position represents the first impression patients will experience in our office. Employee shall greet each patient in a professional and friendly manner. Primary responsibilities include front office operations related to welcoming patients, answering phones, scheduling appointments, patient registration, insurance verification, authorization processes and charge entry. This position requires the ability to multitask many complex issues at once and the employee must possess outstanding verbal and written communication skills.

• Answer telephones promptly and courteously, identifying his/her self and office. Take appropriate messages when necessary. Assess urgency of calls and direct to appropriate staff.
• Schedule patient appointments and resolve scheduling conflicts. Notify patients of changes/cancellations and prioritize urgency of appointments for rescheduling.
• Obtain all required authorizations and verify that the authorizations are approved correctly prior to scheduling appointments.
• Initiate the authorization and referral request process to coordinate continued patient care.
• Verify insurance benefits for network participation, including co-payments and deductible information for point of service collections. Collect and record the payment of co-pays and balances due at time of service.
• Obtain the required patient and guarantor demographic and financial information for appropriate registration.
• Register all patients as requested by physician
• Review pertinent materials with patients and obtain required signatures on all registrations forms, consents and other forms as needed.
• Scan all registration documents such as new patient registration, registration updates, consents, patient identification and insurance cards as needed
• Demonstrate extensive knowledge of clinical information and practices of patient care and be able to appropriately triage patient calls.
• Ensure that all patient data information is correct and updated as needed.
• Maintain confidentiality of all reports and patient information.
• Pick up, sort, screen and distribute incoming mail and faxes
• Prepare and execute requests to receive and to send out medical records, ensuring that all are complete and contain correct information to protect patient privacy.
• Maintain and replenish materials, office supplies etc. to successfully run the front desk.
• All other duties as assigned.

Qualifications

Minimum Education:

High school diploma or equivalent

Preferred Education:

Bachelor’s Degree in a healthcare related field

Minimum Work Experience and Qualifications:

Previous front office coordinator experience in a physician practice environment.

Ability to communicate effectively verbally and in writing.

Excellent customer service and ability to work in a fast pace environment

Preferred Work Experience and Qualifications:

Knowledge of surgery office procedures preferred. Previous experience as an Admitting Representative in an acute healthcare setting, preferred Knowledge of medical terminology

Ability to speak Korean strongly preferred

Required Licensure, Certification, Registration or Designation:

Los Angeles County Fire Card

Required Licensure, Certification, Registration or Designation:

Los Angeles County Fire Card

Salary is based on years of experience: $21.72 - $27.99 Per Hour

Disclaimer, Compliance and Service Language:

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by incumbents assigned to this job. This is not intended to be an exhaustive list of all the responsibilities, duties and skills required. The incumbent may be expected to perform other duties as assigned.

COMPLIANCE & INTEGRITY: Consistently supports compliance and the Hollywood Presbyterian Medical Center's Code of Conduct by maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable federal, state and local laws and regulations, accreditation and licensure requirements (if applicable), and Hollywood Presbyterian Medical Center's policies and procedures.

Models and reinforces ethical behavior in self and others in accordance to the Code of Conduct; adheres to organizational policies and guidelines; supports compliance initiatives; maintains confidences; admits mistakes; conducts business with honesty; shows consistency in words and actions; follows through on commitments. All Directors, Managers and Supervisors are accountable for communication, implementation, enforcement, monitoring and oversight of compliance policies and practices in their departments.

SERVICE & QUALITY: In addition to defined technical requirements, accountable for consistently demonstrating service behaviors and principles defined by the Hollywood Presbyterian Medical Center, as well as specific departmental/organizational initiatives. Also accountable for consistently demonstrating the knowledge, skills, abilities, and behaviors necessary to provide superior and culturally sensitive service to each other, to our patients, and to purchasers, contracted providers and vendors.

WORKPLACE SAFETY: In addition to defined working conditions and physical requirements, employees are accountable for working safely; following established policies & procedures; utilizing all designated protective personal equipment (PPE) and/or safety equipment assigned for task; and reporting all injuries and hazards to their supervisor immediately. Supervisors and Managers are accountable for ensuring the safety performance of employees; applying consistent practices in compliance with federal, state and local regulations; providing guidance to maintain a safe and healthy work environment.

Hollywood Presbyterian Medical Center is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the Los Angeles Fair Chance Ordinances.

#LI-PP1