Company Overview:

In 2010, CGT Global was created to change the entire life science and medical industry. We accelerate research and clinical trials through our expansive Stem Cell Collection Centers, state-of-the-art cell manufacturing laboratories, and by actively building the largest global network of hospitals and clinics. In doing this, we change the landscape of research and clinical projects, effectively, efficiently, and at the speed in which patients expect. That means new cures and treatments can reach patient care faster, giving months and years back to the people afflicted with serious medical conditions.

The Role:

The Donor Scheduling Coordinator (DSC) provides scheduling services for our Stem Cell Collection Centers throughout the United States. The DSC will be responsible for managing our blood donor appointment scheduling, answering donor questions, utilizing and following scheduling systems, procedures, and policies. supporting project scheduling as needed to ensure attainment of department goals.

Duties and Essential Job Functions

To be successful, the Donor Scheduling Coordinator will do the following:

● Schedule appointments for Collection Center donors at least 72 hours in advance

● Adhere to CGT Global and FDA guidelines around timelines for donors to safely donate blood-based products

● Demonstrate exceptional customer service skills, over the phone and in person, with our donors, clients, and internal departments

● Proficiently deliver information and answer questions through phone and electronic inquiries

● Remind donors of appointments

● Contact donors who are being recalled for projects

● Monitor appointment schedule continuously to ensure adequate number of donors are scheduled within our collection centers to meet daily collection goals and build efficiency into our product production

● Provide information to Donors who have joined our Donor Registry and enlist them for a qualification appointment

● Work with internal teams in Client Services, Sales and Collection Centers to monitor, report, and reschedule donors due to failed collections

● Partner with Marketing and Collection Center teams on donor recruitment campaigns

● Display strong administrative skills

Reporting Relationships

This position will report to the Production Scheduling Supervisor and will not have any supervisory duties.

Minimum Qualifications

· Must have a flexible day shift work schedule to accommodate scheduling needs

· Strong sense of urgency and problem-solving skills

· Be outcome-oriented

· Ability to shift focus between tasks

· Work in a fast-paced environment

· Strong attention to detail is essential

· Proficiency in MS Office and ability to learn new software programs quickly

· Knowledge of operating standard office equipment

· Demonstrate critical thinking and troubleshooting skills

· Excellent at verbal and written communication

· A valid driver’s license

Preferred Qualifications

In addition to the Minimum Qualifications, a strong applicant would include:

· Practice with Good Documentation Practices (GDP) and continuous improvement

· Experience with hands on administrative support

· Medical office, hospital or blood bank experience

Hours: Monday-Friday 7am-3:30pm

CGT Global is an equal opportunity employer that is committed to diversity, and values the ways in which we are different.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Will you now or in the future require sponsorship for employment visa status (eg. H-1B visa status?)
• What are your salary expectations for this role?
• How many years of customer service experience do you have?
• Are you legally authorized to work in the United States on a full-time basis?
• What is the best email address and phone number for contact purposes?

Work Location: In person