Position Description :

CGI has an immediate need for a Printer Support Specialist to join our team in Reston, VA, Lafayette, LA or Columbia, SC.

We take an innovative approach to supporting our client, working side-by-side in an agile environment using emerging technologies.

• We partner with 15 of the top 20 banks globally, and our top 10 banking clients have worked with us for an average of 26 years!
• We have over 73, CGI Members in 40 countries and over 5k loyal Clients who are leveraging our end-to-end services across the globe

Your future duties and responsibilities :

Looking for a Printer Support Specialist, who will be responsible for below :

• Install and reinstall software packages and updates on print servers and admin servers
• Responsible for maintaining various documents required to remote into printer end points, servers, and other infrastructure that support enterprise level print services.
• Analyze and resolve technical issues related to computer systems, hardware, and computer peripherals
• Document Standard Operation Procedures for all processes involved in the administration of the MFDs, Ricoh SLNX, and print servers.
• Conduct Training for onsite Office Service contractors and full-time employee leads on processes of administrating the MFDs, SLNX, and SLNX print servers.
• Design, build, and test software packages (Print drivers)
• Install and reinstall software packages and updates on print servers and admin servers
• Administer and managing print management software Ricoh Streamline NX
• Analyze and resolve technical issues related to computer systems, hardware, and computer peripherals
• Upgrade and replace software systems, firmware, and drivers

Required qualifications to be successful in this role :

• 6 years of relevant experience
• Ricoh Streamline NX
• Audit
• Basic knowledge of cloud services (AWS, Azure)
• Knowledge of Administration Windows Servers (, )
• Knowledge of SQL databases setup, troubleshoot and maintain.
• Knowledge of Networking and Security (access controls, protocols, routing)

Specific Printing Knowledge starting but not limited to

• Configures and ensures proper functioning of Ricoh MFDs (Multi-Functional Devices) and Epson wide-format plotters.
• Ensure print queues are functioning after maintenance, patching, updates
• Able to manage print queues (updating IPs, creating new ports, testing)
• Experienced and capable of managing print queues; clearing, rebuilding, and resetting.
• Able to troubleshoot communication between the print servers, Ricoh Streamline NX, FMAudit
• Understanding of creating queues, embedded devices on Ricoh Streamline NX
• Scripting experience PowerShell, C# or any other .net programming language

Education Requirement :

Bachelor's degree

DICE

LI-AS9

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications.

To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role.

Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $53,.00 - $,.00.

At CGI we call our professionals members to reinforce that all who join our team are, as owners, empowered to participate in the challenges and rewards that come from building a world-class company. CGI’s benefits include :

• Competitive base salaries
• Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees, up to a maximum, for their job category
• k) Plan and Profit Participation for eligible members
• Generous holidays, vacation, and sick leave plans
• Comprehensive insurance plans that include, among other benefits, medical, dental, vision, life, disability, out-of-county emergency coverage in all countries of employment.
• Back-up childcare, Pet insurance, a Member Assistance Program, a college savings program, a personal financial management tool, lifestyle management programs and more.

CGI anticipates accepting applications for this position through May 3rd, .

Skills :

• Analytical Thinking

Last updated : 2024-03-26