Business Process Analyst
Position Description
We are seeking a highly skilled and experienced Functional Analyst Subject Matter Expert (SME) to join our team. The primary focus of this role will be to identify, implement, maintain, and audit business processes for a large software development organization. The ideal candidate should have a strong background in business process analysis, requirements gathering, and process improvement methodologies. The Functional Analyst SME will work closely with cross-functional teams to understand current processes, identify areas for improvement, and propose and implement solutions that enhance efficiency, effectiveness, and overall business performance.
At CGI, you can explore your full potential - not confined by borders or pre-defined paths. You're empowered to tackle problems in your own unique way which is not only valued and respected but encouraged. CGI provides a unique culture that gives you the freedom to innovate, to make decisions, and chart your own career!
This position is located in our Lebanon, VA or Lafayette, LA office; however, a hybrid working model is acceptable.
U.S. Citizenship is required.
Your future duties and responsibilities:
- Review and understand current development team processes and procedures.
- Investigate, conduct interviews, and perform analysis related to current business processes as needed.
- Participate in business process modeling sessions, acting as a documentarian, co-facilitator, facilitator or subject matter expert in sketch sessions.
- Work with development teams directly to help ensure all members understand existing processes and procedures.
- Define, implement and maintain business processes and procedures to meet business objectives.
- Audit team artifacts to ensure compliance with required processes and procedures.
- Educate business users responsible for managing and operating existing business processes.
- Work with stakeholders to identify business requirements, processes, and risk.
- Facilitating process workshops that involve eliciting process requirements and liaising with users.
- Analyze current process standards and metrics in order to provide recommended solutions for improvements
- Research industry best practices and apply them to this organization as needed.
- Use best practices to carry out business process analysis, re-engineering, process measurements and change management activities.
- Perform data gathering, root cause analysis and performance trending in order to develop appropriate process control changes.
- Prepare communication plans regarding process re-engineering for multiple stakeholders.
- Inform respective teams on process improvement and re-engineering strategies.
- Monitor, measure and provide feedback on process performance.
- Update and maintain documentation on process improvements and process performance.
- Develop process training materials as needed.
- Support development teams on special projects as needed.
Required qualifications to be successful in this role:
- Bachelors degree in business management (or related area) and 3 to 5 years of experience.
- Strong attention to detail.
- Proficient in written and verbal communication.
- Proficient in Word, Excel, PowerPoint, and Visio.
- Knowledge in business process and solution design.
- Ability to identify areas for process improvement and/or increased efficiency.
- Strong analytical and problem-solving skills.
- Excellent teamwork and interpersonal skills.
- Knowledge of various software development lifecycles (Waterfall, Agile, SAFe, Scrum, Kanban, Scaled Agile Framework, etc.).
- Good organization and facilitation skills.
- Ability to manage work with limited direction.
- Ability to set project timelines and lay out plan of actions within timelines.
- Motivated to take initiative and ownership of assigned tasks.
- Tech savvy with ability to articulate thorough responses to end users.
- Ability to self-learn (e.g., lead and drive your own learning experience).
- Ability to easily build new relationships and proactively establish a variety of contacts across the organization.
Desired qualifications/non-essential skills required:
- Understanding of Atlassian tools: Jira and Confluence
- Proficient in Microsoft tools: M365 (including SharePoint Online) and Azure DevOps (including Azure Boards)
- Proven ability to balance concurrent activities
- Related certifications (e.g., agile, process identification, process improvement, change management, etc.)
- Good presentation skills
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and license and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $50,000.00 - $118,700.00.
At CGI we call our professionals "members" to reinforce that all who join our team are, as owners,
empowered to participate in the challenges and rewards that come from building a world-class company.
CGI's benefits include:
Competitive compensation
Comprehensive insurance options
Matching contributions through the 401(k) plan and the share purchase plan
Paid time off for vacation, holidays, and sick time
Paid maternity and parental leave
Learning opportunities and tuition assistance
Member assistance and wellness programs
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Your future duties and responsibilities
Required qualifications to be successful in this role
Together, as owners, let's turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because...

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.
Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team-one of the largest IT and business consulting services firms in the world.
Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics.
CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.
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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.
CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information.