Bi-Lingual Customer Care Rep

Woodbury, NY

In office during training then Hybrid (Training is 4-6 months)

Hours: 830-330, 9-5, or 930-530

$40K base commission (Opportunity to have an all-in of $70K )

The Company and Culture:

The world’s leading marketer of automobiles for international business communities abroad.

This is an excellent opportunity for the right candidate during this exciting stage of growth.

Basic Function:

The successful candidate will have overall responsibility for the customer delivery experience.

Principal Responsibilities:

• Communicate with and respond to inquiries of customers, agents, associates, factories, and financial institutions. Treat all with professionalism and courtesy. Customer satisfaction and the “Corporate Mission” are paramount.
• Update/comment tasks for each customer assigned.
• Maintain follow-up procedure/control reports to ensure timely action/response.
• Review overdue stock holds, discuss with agent, and release vehicles timely.
• Provide solutions on cancellation requests
• Contact customer via email 30 days prior to delivery date/preferred delivery date
• Contact customer via email 21 days prior to delivery date/preferred delivery date
• Contact customer via a phone call once customer is back stateside
• Coordinate delivery with dealer and customer.
• Collect missing documents before delivery
• Ensure Tax, Title, and Registration issues are identified prior to customer arrival.
• Manages Late Delivery Issues.
• Manages customers complaints
• Follows up to make sure payment in full is in house
• Books deal.
• Contact customer via phone 2 days after delivery for feedback/Survey request.
• Ensures each assigned customer has an open task until 7 days after delivery to review order for close out.
• Meet Monthly and Quarterly delivery quotas
• Perform other duties as assigned.

Personal Skills/Attributes/Qualifications:

• Team player; good interpersonal skills and troubleshooting abilities.
• Outstanding verbal and written communication skills
• Organized, accurate, dedicated, and reliable.
• Ability to operate in high-stress deadline-oriented conditions.
• Courteous and Friendly to Customers and Dealers.

Performance Standards:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• Measurements include:

-independent decision-making/problem solving abilities

-responsiveness to customers and ability to resolve issues

-ability to work cooperatively in a team environment

Level of Authority:

• Empowered to take appropriate action to ensure orders lead to deliveries and ultimate customer satisfaction

Required Experience and Education:

• The successful candidate should have 1-2 years of related business experience, preferably in an administrative or customer service capacity. College degree would be a plus.

Job Type: Full-time

Pay: From $40,000.00 per year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: In person