Freelance Customer Service Agent (Remote - must reside in US)

ABOUT:

We’re looking to add a Freelance Customer Service Expert for our Camper Support team. We are needing someone who can commit to a minimum of 30 hours weekly (with the possibility of up to 40 hours), with a majority of hours scheduled Monday through Thursday on our high-volume days. Our Customer Service business hours are 8a-6p CT. We thrive on community and collaboration to get the job done. The key to success in our Camper Support department is having in-depth knowledge of company products and programs as well as communicating effectively with team members.

WHAT YOU’LL DO:

• Directly support and communicate with CG Campers via phone and live chat
• Assist Campers with questions regarding memberships and celebrate their successes as they navigate their fitness journey
• Partner with our Trainers in educating and encouraging new Campers to experience our many products
• Think on your feet and create innovative ways to help our team efficiently grow and sustain the fast-paced environment
• Quickly pivot and changing course when necessary for the benefit of the department and company Maintain fluent knowledge of company’s core products and services

WHAT YOU’LL NEED:

• 1-2 years high volume customer service experience (preferred)
• Solutions and goal-oriented mindset
• Strong written and verbal communication abilities
• Strong attention to detail
• Ability to prioritize and manage multiple responsibilities
• Ability to gain proficiency with new systems
• Flexible and adaptable to pivot quickly
• Motivated and driven with a strong work ethic
• Advanced people skills are a must to accommodate our varied Camper base

PERKS: Work-from-Home Opportunity, Chance of Career Growth, with a possibility of a full-time opportunity.

Please note: This is a freelance position and is not eligible for benefits or commissions.