Job Summary

The Site Solutions Analyst is responsible for initial site communication, site required document collection and validation and upload within the proprietary software system, start up, visit and pass through payments and ensuring site satisfaction. This position is responsible for data implementation for contracts with CRO’s, clinical sites, clients and investigators. This includes control and oversight of the master site list, set-up of vendor records in appropriate internal systems, set-up and amendment of visit and reimbursable budget records. The Site Solutions Analyst is responsible for site communication throughout the closeout process, ensure all appropriate payments have been made. This role executes the site reimbursement process of invoicing and accounts payables.

Summary of Essential Job Functions

• Provides support for the start-up, maintenance and study closeout phases of payments service delivery.
• Identify and communicate opportunities for process improvement to the immediate supervisor
• Ensures that all contract records are established to support timely and accurate payments to sites within the terms of signed SOWs with sponsors.
• Works in coordination with designated Client Leads to support achievement of contractual commitments from study initiation through closeout.
• Set-up vendor records and maintain the master site list for assigned clinical trials ensuring that all payee records are established according to the terms of the Clinical Trial Agreement (CTA).
• Post CTAs, PIFs, W9s, W8s or other contract related documents to the site contract record
• Set-up initial CTA visit and reimbursable budgets.
• Performs payment processing and service resolution for an assigned set of sponsors and studies
• Responsible for ownership, opening, monitoring and resolution of cases and site communications
• Ensure support to the clinical trial sites is provided at IQVIA's levels of excellence through timely resolution of issues that are raised through email and/or phone contact.
• Ensures work is SSAE 16 compliant where appropriate.
• Ensure that all vendor and budget set-ups are peer reviewed for accuracy as defined by SSAE16 policies and procedures.
• Perform peer reviews as assigned to ensure the accuracy of all vendor and contract records.
• Process payee, name, address or banking change requests in compliance with SSAE16 policies and procedures to ensure that payments are processed with accuracy.
• Responsible for opening, managing and closing trackers with our Finance department and with our Clients
• Responsible for final closeout site communication and ensuring all payments are appropriately processed
• Performs ongoing edits and updates of applicable site specific information in database for accurate reporting
• Assist in the preparation of project status reports that are reviewed with the client during Project Team and Governance Meetings
• Acts as escalation point for open issues from the sites
• Other duties as assigned

Minimum Experience Requirements

• Bachelor’s Degree or equivalent experience preferred
• Minimum 1-2 years of prior accounts payable, data entry, or invoicing experience preferred
• Experience with financial business applications preferred
• Prior customer service experience preferred
• General knowledge of Clinical Trial Industry preferred
• Familiarity with foreign currency

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com

We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. https://jobs.iqvia.com/eoe

IQVIA’s ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status. https://jobs.iqvia.com/covid-19-vaccine-status

The potential base pay range for this role, when annualized, is $51,300.00 - $77,100.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.