Major Responsibilities:

• Support users/user groups on all aspects of user-reported problems, including the configuration of software, hardware, and peripheral equipment. Have a deep understanding of the company products with intermediate experience in troubleshooting and analysis. Create technical documentation for troubleshooting and training purposes.
• Manage issues utilizing established tracking processes including recording of issues, initial troubleshooting, assignment and escalation of issues, and closure/follow-up to resolution.
• Deliver support to the user community for maximizing PC potential through first-tier help desk support and providing end-user training and support for all Microsoft applications.
• Maintain, configure, and administer computer networks and related computing environments including computer hardware, systems software, applications software, backup systems, and disaster recovery processes (including digital and analog communication equipment).
• Perform and complete project tasks as assigned by the team leader in an efficient and timely manner.
• Monitor, diagnose, and resolve hardware, software, or other network and system problems, replacing defective components when necessary, and escalating as required. This may include manufacturing facility technical control hardware and software issues.
• Maintain cybersecurity and data security protocols for protecting sensitive data. Maintain and back up all user profiles, data, and equipment for active and terminated employees.
• Consult with subject matter experts and vendors to resolve issues.
• Deliver technical support to internal asset procurement and inventory processes and maintain a central data repository of all software licenses, hardware, and peripherals assets.
• Understand and always comply with established processes, policies, and procedures supporting internal controls. Examples, but not limited to IT General Controls (ITGCs) Managed Access (MA-xx) Managed Operations (MO-xx) and Change Management (CM-xx); Sarbanes Oxley/SOx; Data backup, recovery, and classification; Information Technology Asset Management (ITAM)

Incumbent Attributes:

• Education: BS/BA or its equivalent in a related field is typically preferred. AA/AS may be preferred.
• Years of experience: 0-2 years or more of related professional work experience is required to complete all essential job functions.
• Other unique job-relevant attributes:
  • Microsoft Office proficiency: Proficient in the application of MS Office suite. Microsoft certification at an "Associate" level is preferred.
  • Computer and system hardware deployment: Experience in the installation, configuration, and distribution of PCs, laptops, and peripherals. Familiarity with basic network device configuration and setup
  • Hardware configuration and monitoring: Experience with the software or hardware tools that enable monitoring, testing, and supervision of desktop and laptop configurations to assess configurations for compliance.
  • Software deployment: Familiarity with technologies and standards used during the installation, deployment, and maintenance of software.
  • System user support: Experience in delivering technical support and consultation based on user requests and reported problems to resolution, including software, hardware, and peripherals. Demonstrated proficiency in voice and/or video communications.
  • Interpersonal communication: Strong active listening and collaboration skills, the ability to empower others through training, education, and providing technical advice tailored to the end-user's technical abilities, and the ability to effectively communicate and interact with vendors.
  • Learning agility: Challenges self and others to increase technical knowledge and skills.

What We Offer:

You'll enjoy competitive compensation, consisting of base pay plus an incentive program available to all full-time employees, and a comprehensive benefits package including high-quality healthcare options, a well-being incentive program, 401k, life and disability insurance, generous time off (with time off to volunteer) and much more! Additionally, we offer several Flexible Work Arrangements to support a healthy work-life balance.

You will be part of a team that brings their varied experiences, wide-ranging knowledge and diverse talents together to deliver important work, and you'll be able to pursue complex, exciting opportunities that help you continue to grow and achieve your potential in different areas. You'll take pride in working for a company that lives its values and gain a sense of fulfillment.

• CF Industries is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

• Employees in the US can learn more about their rights by viewing the federal"EEO is the Law" poster (PDF)and others as detailed below:

Pay Transparency

https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_ English_formattedESQA508c.pdf

FMLA:

https://www.dol.gov/whd/regs/compliance/posters/fmlaen.pdf

Employee Polygraph Protection Act

https://www.dol.gov/whd/regs/compliance/posters/eppac.pdf

• Employees in Canada can learn more about their rights by viewing the

If you need any assistance seeking a job opportunity at CF Industries, or if you need reasonable accommodation with the application process, please call 847-405-2400 or contact us at.