We are looking for a Case Manager/Paralegal to enhance the quality of Client management, maximize satisfaction and promote cost effectiveness. The successful candidate will be accountable for the full client case cycle. Case Manager duties include assessing, planning, implementing, monitoring, and evaluating actions required to meet the client’s legal needs based on the specific case.

Responsibilities

• Coordinate and provide communication that is safe, timely, effective, efficient, equitable, and client-centered
• Handle case assignments, draft documents, review case progress and determine case closure
• Interact daily with assigned clientele to understand their needs which will provide more clarity for assigned attorney directions
• Work closely and in tandem with assigned attorney and assigned Medical Clerk (MC) in a team environment and ensure all policies and procedures are followed for case management.
• Communicate daily with assigned attorney and assigned MC using multiple mediums (ie. In person, Email, written reports, one on one presentation, etc.) to address any case building, property damage, or case settling issues and direction
• Quickly and efficient obtain incident reports from various government agencies
• Quickly and efficiently set up auto Liability, Uninsured (UM), Underinsured (UIM), and Personal Injury Protection (PIP)/ Medical Payment (Med Pay) claims daily
• Ensure clientele are receiving medical treatment and that firm policies are being followed with respect to medical treatment
• Facilitate multiple case aspects (case coordination, information sharing, etc.)
• Help clients make informed decisions by acting as their advocate regarding their legal questions, suggested providers and proper documentation
• Develop effective working relations and cooperate with legal team throughout the entire case management process
• Take the extra mile and interact with clients to keep track of their progress and to ensure satisfaction
• Record cases information, complete accurately all necessary forms and produce statistical reports
• Promote quality and cost-effective interventions and outcomes
• Assess and address legal issues
• Adhere to professional standards as outlined by protocols, rules, and regulations

Education Requirements

High School Diploma

Associates Degree or Undergraduate Degree Preferred

Skills Requirements

• Customer Service 
• Emotional Intelligence 
• High Energy
• Multi-tasking, 
• Time Management, and the ability to organize and prioritize work Bilingual (Spanish a plus)
• Proven working experience in case management, including as a paralegal, insurance, health care manager or a related job
• Excellent knowledge of case management principles, healthcare management and insurance
• Previous experience with legal programs or salesforce a plus
• Effective communication skills
• Excellent organizational and time management skills
• Familiarity with professional and technical emerging knowledge
• Problem solving skills and ability to multi-task
• Compassionate with teamwork skills
• Current case manager license, certification, or registration (preferred but not required)

World Class Benefits Include

• Base Salary Range: $37,500.00 - $65,000.00 per year depending on experience
• Divisional Performance Based Incentive
• Discretionary Bonuses
• Medical up to $200 paid by employer
• Dental
• Vision
• Long-term Disability- 100% Employer covered
• Basic Life Insurance- 100% Employer covered
• Phenomenal PTO
• Multiple team building and professional networking opportunities

At Cesar Ornelas Law we offer lots of opportunities to regularly connect with coworkers, and are proud to offer a healthy work environment and great work life balance. If you'd like to be a part of a company dedicated to our clients, our community, and each other, please apply today!