Join National Dentex - a leading healthcare organization specializing in the dental industry. We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 50 labs throughout the country.
Our team is growing, and we are seeking to fill a number of key positions within our organization including this opportunity at NDX Heumann Dental Lab in Topeka, KS for a Full-Time Data Entry Customer Service Specialist.
The regular hours for this position are from 8:00 AM to 5:00 PM, Monday through Friday, and subject to change from time to time.
This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement!
Primary Responsibilities and Essential Functions of the Position:
Able to perform basic functions/responsibilities of Data Entry Customer Service Specialist and has the ability and responsibility to schedule cases and/or invoice cases
Responsible for Case Entry of all Business Unit cases assisting in opening and inspecting cases.
Match prescriptions RX's to invoices in preparation for packaging and mailing
Prepare accurate invoices
Answer telephone, respond to inquiries and notify customers of delivery times when necessary.
Assist in packing cases for shipment, and posting and mailing when requested
Perform other job related duties as requested including disinfecting, billing and messenger assignments.
Skills and Abilities Required:
Strong attention to detail
Strong organizational and follow-up skills
Self-directed, with the ability to analyze problems and make decisions
Ability to multi-task and prioritize
Creative thinking and problem solving skills
Excellent oral and written communication skills to present concerns/ideas with tact and diplomacy
Desire to provide aide to expedite other positions for a more efficient overall team
Strong data entry skills
Strong ability to listen and comprehend instructions, following tasks through to completion
Typing, 35 words per minute (as applicable)
Minimum Education and Experience Required:
Required: High school diploma or GED equivalent.
PC Literacy: Microsoft Office Skills (Outlook, Word, Excel)
Competencies:
Time Management
Goal Oriented Focus
Willingness to Learn
Decision Quality
Problem Solving
Clear Communication Skills
Hazardous Materials or Equipment Used:
Telephone
Box Cutters
Knives
Physical Requirements:
Regularly required to sit, stand, walk, and/or reach
Exhibit fine motor skills and/or perform repetitive motions
Good hand-eye coordination
Good manual dexterity
Ability to walk and stand for long periods of time
Repeated bending and kneeling
Vision capabilities: Depth perception, attention to detail and/or color
Normal office and limited lifting
Must be able to read, write, speak and understand English
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