Business Analyst/Consultant -II - 1735

Madison, WI

Hybrid (3-days onsite, 2-days remote per week)

Candidate must be a CURRENT WI resident. No relocation allowed

Rate:- $ 28/hr on W2 - $31/hr on 1099

Easy Submission Procedure DO NOT EMAIL:

****** Step 1 DOWNLOAD

****** Step 2 COMPLETE SKILLS MATRIX

Skills Matrix (link)

https://docs.google.com/document/d/18CGCZ8ONc3k_yVAAW46hnn7A9SNLdJYg/edit?usp=sharing&ouid=116800367808649467210&rtpof=true&sd=true

Step 3 DO NOT SUBMIT VIA LINKEDIN, really OR DICE USE THE EASY APPLY BUTTON AT:
https://certecinc.com/certec-open-positions/

****** DO NOT SUBMIT VIA EMAIL, it will not be processed ******

The IT Operations - Business Analyst II position analyzes, provides guidance, and helps to support specialized systems, software, and hardware or peripherals used across Divisions but supported by IT. This position maintains clear documents, guides, and inventories of the various software, hardware, and systems while regularly providing education to program area staff related to best practices and the use of supported applications or equipment. The Business Analyst also provides regular consultation and guidance related to scripting or automation of recurring tasks, digital workflows, and bulk image or audio capture.

• Collaborate with business stakeholders to understand their digital service needs, challenges, and goals.
• Translate business requirements into clear, concise, and actionable technical specifications for IT teams.
• Act as a liaison between business and IT, ensuring clear communication and fostering collaboration ensuring business requirements are met while IT processes, standards, and policies are strictly adhered to.
• Create documentation of existing equipment and software to assist in formulation of crosswalk to future services and support models.
• Provide consultation on optimal use of resources and offer guidance related to the automation of certain workflows used to process digital images and audio.
• Act as a primary support resource for a catalog of IT services and applications used by the Society, including efforts to establish digital asset management participating regularly in project and implementation meetings.

Top skills & 4 years of relevant professional experience in the following:

• Ability to communicate effectively and translate complicated technical topics with a non-IT audience.
• Experience with technical planning, project communication, and change management processes.
• Experience supporting and analyzing various digital workflows, IT processes, computer types, peripherals, and operating systems.
• Experience working within a collaborative team environment and independently.
• Exceptional ability to multi-task and prioritize effectively in a high-pressure environment.
• Exceptional customer service orientation

Additional Qualifications:

• Experience supporting specialized digital imaging equipment and peripherals.
• Experience creating and maintaining hardware or software inventories, user guides, and maintenance schedules.
• Experience with digital workflows related to bulk imaging and audio capture.
• Experience leveraging Optical Character Recognition (OCR)
• Experience with virtualization technologies and concepts.
• Experience with image and audio capture technologies.

Nice to have skills:

• Experience with digital workflows related to bulk imaging and audio capture.
• Experience with scripting languages and automation tools.
• Experience leveraging Optical Character Recognition (OCR)
• Experience with virtualization technologies and concepts.
• Basic understanding of storage technologies and storage arrays

Interview Process:

• Teams interview with camera & audio on.