Cerkl is seeking a go-getter who's curious about technology, likes to build relationships, and loves using empathy-first problem-solving.

As a CS team member, you'll be one of the primary faces of Cerkl for our customers. Not only would you answer questions about our product, but you'll also be helping communications teams reach their organizational goals and educating our clients on new releases and features. Location Cincinnati, Ohio Compensation $35,000 - $42,000 / year This role's hiring manager: Maddy Rieman Department Customer Success Employment Type Full Time Reporting To Director of Customer Success ** Key Responsibilities**

**As a Success Specialist at Cerkl, we expect a few things:**

* Build relationships with customers to understand how clients use our product to provide tailored solutions to their use cases.

* Use analytical, collaborative, and innovative approaches to create solutions to help customers achieve their desired goals.

* Fully supporting the customer XP, including updating our customer-facing Knowledge Base articles and educating clients on new releases and best practices for Cerkl Broadcast.

* Proactively troubleshoot technical issues for incoming support inquiries, accurately diagnose them, and escalate bugs/feature requests to the appropriate internal teams.

* Draw out rooted customer insights about our product and collaborate with our CS, Product, and Tech team to best improve our product.

** Skills Knowledge and Expertise**

**Required Skills:**

* You're an empathy-driven, people-person.

* You have a passion for problem-solving.

* You have experience with customer service or support across any industry.

* You've got a strong sense of curiosity. We love questions!

**Desired Skills:**

* Basic understanding of software or previous SaaS/B2B experience (not required).

* Basic HTML or JavaScript knowledge (not required).

* Strong written and verbal communication.

** Perks & Benefits**

**Cerkl supports employees whole selves as our business begins and ends with you.** **We offer competitive benefits because we believe that if you take care of yourself first, the work will follow.**

* **Competitive Compensation:** We value our employees, and thats reflected in our fair, competitive salaries.

* **Flexible Hours:** We arent a 9-5 work environment. Whether youre a night owl or an early bird, we want you to work during your most productive hours.

* **Modern Tech Stack:** From Totango, Intercom, Pendo, Vue.js, Typescript, Laravel, Google Cloud Platform and more, each team-member has input on what kinds of technologies our company uses.

* **Unlimited Paid Time-off:** Getting out into the world or taking a much-needed stay-cation to catch up at home refuels you in a way our coffee machine cant. Cerklers are encouraged to take off the time they need.

* **Insurance Options:** Cerkl offers competitive PPO and HSA options, dental, and vision benefits for all of our full-time employees and their dependents. We also offer all full-time Cerklers a life insurance option.

* **Professional Development Budget:** We hire employees who crave to learn something new, so Cerkl provides the resources. Get the costs covered for that certification youve put off, a conference youve always wanted to attend, or group fees thatll help connect with your peers.

* **Employee-First Culture:** You wont get dinged for going to a doctors appointment or stepping away for a walk. Cerklers are encouraged to recharge and live their lives outside of work

* **Remote-Friendly:** You don't have to be in the office to make an impact; we've got Cerklers across the US. Our Culture team works hard to make sure remote employees feel connected.

* **No Failure, Only Learning:** When something goes wrong, there's no finger-pointing here. Cerkl teams work collaboratively to solve problems and improve together.

? % buffered00:00 03:11 ? ** About Cerkl**

At Cerkl, we believe that there's a better way for companies to communicate, engage, and understand their most valuable asset - their employees.

Founded in 2012, were dedicated to bringing A.I.-powered consumer-grade experiences to corporate communications. We work with companies of all sizes and industries, including Paycor, Citrix, and Arc'teryx.

Cerkl is always looking to add passionate game-changers to our team to help innovate the digital communications landscape. It's How Work Should Be.

Department Customer Success Employment Type Full Time Location Cincinnati, Ohio Compensation $35,000 - $42,000 / year Reporting To Director of Customer Success This role's hiring manager: Maddy Rieman