Job Summary:

Under the supervision of the Business Office Supervisor, the Appointment Clerk will be responsible for receiving incoming telephone calls and routing those calls appropriately within the Center. Will perform all duties related to scheduling appointments and maintains the patient appointments in agreement with the provider schedules and clinic hours. Functions as greeter and front desk receptionist.

Essential Functions:

• Provide exceptional patient service.
• Handle phone inquiries and route calls to appropriate department or staff.
• Assist with appointments calls with patients in accordance with defined appointment procedures, and in agreement with provider schedules and clinic hours.
• Receives and transfers patient telephone calls related to appointments.
• During appointment call verifies client demographic information (i.e. address and telephone number) for accuracy and updates information in the computer.
• Communicates all scheduling changes and problems to the Business Office Supervisor in a timely manner.
• Calls patients on a daily basis to remind them of their appointment for all providers.
• Responsible for rescheduling patients as needed when scheduling changes occurs.
• Functions as greeter.
• Provides coverage in appointments, switchboard, and Information desk.
• Responsible for communicating Center Safety Codes in a drill or emergency situation.
• Calls patients on a daily basis to remind them of their appointment for all providers and reschedules appointments as needed.
• Functions as Switchboard Operator.
• Functions as Information desk receptionist and Greeter.
• Provides coverage in Appointments, Switchboard and Information desk.
• Participates in Center safety and QA activities as assigned.
• Communicates and demonstrates the mission, vision and values of the center.
• Performs other related duties as assigned.

Knowledge, Skills and Abilities:

• Knowledge of HIPAA and maintaining patient confidentiality.
• Knowledge of JACHO requirements.
• Computer literate.
• Ability to work with diverse client population.
• Ability to relate with providers and patients.
• Ability to work in a team environment.

Minimum Qualifications:

• High school diploma or GED.
• Two (2) years’ experience working in a healthcare setting preferred.
• Training and/or experience as a medical secretary preferred.
• Knowledge of Medical and insurance terminology.
• Bilingual (English/Spanish) preferred.

Job Type: Full-time

Pay: $13.50 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Application Question(s):

• Do you have knowledge of medical and insurance terminology?
• Do you have experience working in a healthcare setting?

Work Location: In person