The GigaGuide will be the main interface for home builders and subscribers in residential communities. The GigaGuide will be responsible for installing, preparing, and troubleshooting fiber optic cables and systems for Centric Fiber customers.

Responsibilities:

• Provide customer assistance, education and information on services, customer equipment and products.
• Performs residential and commercial installation of internet, phone, and cable services.
• Troubleshoot and fix service issues.
• Take appropriate action to expedite workflow to consistently meet customer appointments and company commitments.
• Interface with customer and technical service departments to collaborate on subscriber issues, develop troubleshooting and corrective action plans, work scheduling, and ticket clearing.
• Support customer owned integrations/connectivity – e.g., troubleshooting Alexa devices, TV WiFi connectivity, laptop connectivity, etc.
• Install, service, disconnect, change, or reconnect telephony and modem equipment, serving customer residences.
• Ensure all work is completed in accordance with all applicable company procedures and in compliance with all municipal, state, and federal laws and guidelines.
• From time-to-time report back to operations on the status of community development activities – e.g., home build inventory, construction starts, closings, etc.

REQUIRED QUALIFICATIONS:

Education/Experience:

• High School Diploma or GED.
• At least one year of related experience.
• Valid driver’s license and clean driving record.
• Prefer related experience in a small office environment.
• Use your troubleshooting and problem-solving skills to come up with solutions.
• Use your communication skills to resolve customer’s concerns.
• Proven track record of building customer relationships, with the ability to earn customer loyalty.
• Not afraid of heights (poles, roofs, towers) or crawl spaces.

Why Should I Apply?

• Base pay Commission Bonus
• Company Ford Bronco
• Great benefits (Blue Cross & Blue Shield of Tx)
• Generous PTO Policy
• 10 Company Paid Holidays
• 401k plan with a 5% Company match