Purpose

This is an allocated position reserved for our most advanced and certified technicians. The position manages a territory assignment of primarily high volume production machines with a high degree of troubleshooting ability and is capable of handling both the hardware and software associated with these units. The individual is responsible for the timely and cost-effective maintenance and repair of production equipment and for promoting and maintaining a high level of customer satisfaction with CENTRIC BUSINESS SYSTEMS customers, thereby influencing the sales of our office equipment and print solutions.

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Responsibilities

Specializes in the repair of high-volume segment 5 and 6 as well as wide format

Specializes in the repair of all pre and post equipment attached to production product

Able to perform basic installation and repair of all connectivity related products

Maximize equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfaction

Is a master of communication and keeps the customer and our sales partners informed of any equipment issues

Utilizes and adheres to all published escalation guides. Utilizes all resources to achieve targeted performance results including both internal and manufacturer

Completes technical training on new equipment as required

Analyze customer needs, recognize business opportunities, and influence sales volume growth

Effectively executes territory management, administrative, call management, and escalation procedures

Effectively manages large parts and supply inventory with a high degree of accuracy

Communicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive, and professional

Complete all administrative aspects of the job on time and error-free

Provide accurate feedback with call close information, parts usage reporting, and customer meter readings

Always exhibits a professional appearance

Available to work shifts, standby, and on-call as required

Perform other activities that support CENTRIC BUSINESS SYSTEMS and our service organization

Job-Related Dimensions

Technical knowledge/skills

Analysis (problem identification)

Attention to Detail

Customer service orientation

Business skills

Communications verbal and written

Planning and organizing, (work management)

Teamwork (cooperation)

Work standards (concern for quality)

Follow-up

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Qualifications

High School or GED

Associate Degree or equivalent technical training

Successful completion of:

A Certification (or equivalent experience)

2 year experience supporting general line equipment

Strong Computer literacy

5 years industry experience

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Physical Demands & Work Environment

Ability to operate a motor vehicle for travel to client sites

Ability to stand/walk for prolonged periods at times

Ability to lift 50 lbs on occasion

CENTRIC BUSINESS SYSTEMS offers a competitive compensation package. CENTRIC BUSINESS SYSTEMS also offers excellent benefits that include medical, dental, vision, life, flexible spending account options as well as other supplemental benefits. CENTRIC BUSINESS SYSTEMS also offers a 401k Retirement Plan with company match upon eligibility. Submit your resume to Human Resources today!

CENTRIC BUSINESS SYSTEMS is an Equal Opportunity Employer and considers applicants for all positions without regard to age, sex, color, race, religion, national origin, disability, genetic information or predisposition, military/veteran status, citizenship status, marital status or any other group protected by applicable federal, state or local laws.

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