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Every child deserves the brightest future and Centria Autism Services is on a mission to help children with Autism Spectrum Disorder (ASD) have the best developmental experience possible while acquiring the skills to succeed in the world on their own terms. Too many children with ASD are untreated or undertreated and Centria is committed to reaching every child in need and their families with interventions based on the principles of Applied Behavior Analysis that meet – and exceed -- best practices. Our Optimal Outcomes Model(TM) looks at the whole-child, engages families in aspirational treatment planning and leverages team-based care to allow BCBA’s to focus on clinical issues and support Centria’s dedication to quality, family satisfaction and developmental outcomes. Founded in 2009, Centria now operates in 13 states and is working hard to develop approaches to sustain quality while reaching tens of thousands of children across the country; we use data-driven analytics and sophisticated software platforms to constantly evaluate our quality and performance, and develop new approaches to supporting our clients and their families on their journey.
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The Operations Director sets the tone for the entire center’s team member culture and family experience. This role is responsible for overseeing and managing all operational aspects within Centria Autism, including developing and managing schedules for Behavior Technicians, coordinating and overseeing assessments for clients, coordinating staffing activities, conducting center tours, and serving as a liaison with facility management to help maintain a clean and safe working environment. This role will partner with Clinical Leadership to support clinical outcomes, high quality care delivery, and to ultimately deliver growth. The Operations Director will lead Behavior Technicians by coordinating training and compliance needs, and issuing disciplinary action up to and including termination, and completing the offboarding process. This role will also develop strategies and initiatives to improve client and Behavior Technician retention. The Operations Director will play a vital role in ensuring smooth operations and maintaining high-quality standards throughout the organization.
Success measures include adherence to Centria policies, flawless execution of tasks, a timely, positive customer service experience for team members, a high level of compliance, and maintaining family satisfaction. Success also includes meeting or exceeding personal qualitative and quantitative key performance indicator (KPI) metrics.
$65,000 -75,000 plus bonus
2-5 years of experience in operations management or sales, prior management of a team required.
Prior P&L experience preferred
While performing the duties of this job, physical requirements such as bending, reaching, lifting, pushing, or pulling up to 30 pounds may be required. This role will require sitting most of the day as well as walking and standing periodically. This role may require close visual acuity on computer screens or monitors and the ability to analyze data and figures on a screen.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, Veteran status, or disability status. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position. Centria reserves the right to amend this job description at any time, with or without written notice.
Full Time
Ancillary Healthcare
$184k-206k (estimate)
05/02/2024
07/11/2024
centriahealthcare.com
FARMINGTON HILLS, MI
25 - 50
2009
CHRISTOPHER M WILCOX
$5M - $10M
Ancillary Healthcare
Centria Healthcare was founded in 2009 as a provider of Pediatric Nursing and Catastrophic Injury Care. One of Centrias early pediatric patients required ABA Therapy. Centria rose to the occasion, giving birth to the Autism Services branch of Centria Healthcare in 2010. Centria Autism has become a leading provider of Applied Behavior Analysis (ABA) Therapy to children with autism in the country. After just five years, Centria Autism grew to be the largest ABA Therapy provider in Michigan, helping more than 230 children with autism. Centria Healthcare has since expanded its services to Arizona,... California, Massachusetts, New Jersey, New Mexico, Oregon, Texas and Washington. Today, Centria Autism employs nearly 3,500 full and part-time passionate professionals. Centria Healthcare will continue to improve their efforts through community outreach, continued education and employment growth, Centria strives to serve more children living with Autism. The standard-setting care provided by Centria Autism is validated by industry accreditation from The Joint Commission (JCAHO) and the Behavior Health Centers of Excellence (BHCOE).* *Centria Healthcare is BHCOE accredited in Michigan, New Mexico and Texas. These states were awarded a 1-year accreditation by the BHCOE.
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The job skills required for Operations Director include Leadership, Initiative, Customer Service, Futures, Collaboration, Problem Solving, etc. Having related job skills and expertise will give you an advantage when applying to be an Operations Director. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Operations Director. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Operations Director positions, which can be used as a reference in future career path planning. As an Operations Director, it can be promoted into senior positions as a Divisional/Regional Operations Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Operations Director. You can explore the career advancement for an Operations Director below and select your interested title to get hiring information.