18 Customer Service Advisor Jobs in Centreville, VA
Centreville Jiffy Lube is Hiring a Customer Service Advisor Near Centreville, VA
Description
What can you expect as an Automotive Customer Service Advisor?
As an Automotive Customer Service Advisor you will be the lead point of contact for our customers. You will be responsible for welcoming, advising and inviting our customers to return. Our advisors truly love helping our customers be reviewing past service work and communicating the vehcile's needs. Our best will inquire about the customer and the vehcile's complaints and work with our technicians to find a correction. Our Customer Service Advisors love to engage with the customer and are always welcoming them with a smile. Some of the reasons our advisors love working with us are:
- Efficient teams delivering timely inspections
- The use of a cutting edge POS system that graphically illustrates our customers' needs based on the vehciles' manufacturer reccomendations
- Thorough technicians that deliver quality inspection reports
- Steady flow of customers
What you will do:
- Greet the customer and acknowledge their request
- Check-In the customer and verify information
- Be an expert on all sales processes and initiatives
- Process phone calls in a professional manner. Encourage the customer to come in for service work.
- Be comfortable selling to our customers our product offerings
- Document, verbally communicate and sell the recommendations
- Write estimates and order parts for services as needed.
- Be able to create and bill out all sales orders.
- Work towards achieving any company-set goals or objectives, including individual sales goals.
- Keep pace with customers, balancing multiple priorities and using good judgement to manage time.
- Build relationships with customers by communicating the status of their vehicle, promise time.
Benefits include:
- Competitive pay (based on experience)
- Bonus plan
- Matching 401K
- On-the-job training with Award Winning Online Training Platform: Jiffy Lube University
- We promote from within a commitment we are passionate about
- No late evenings
- Tuition reimbursement
- Paid vacation and holidays
- Medical insurance
Requirements
What are the Job Qualifications?
- Driver's License
- Ability to Stand on your feet for 10 hours
- Ability to speak English
- Bi-lingual is a plus!
- Previous sales experience is a plus - automotive is preferred
Job Summary
Full Time
$39k-50k (estimate)
01/05/2024
05/05/2024
The job skills required for Customer Service Advisor include Customer Service, Commitment, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Advisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Advisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Advisor positions, which can be used as a reference in future career path planning. As a Customer Service Advisor, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Advisor. You can explore the career advancement for a Customer Service Advisor below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Advisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Advisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Advisor job description and responsibilities
They’re also known for soft skills such as Communication skills, Computer skills, and Customer-service skills.
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Listened attentively to customers needs to ensure a positive customer experience.
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Telecommunications companies and other service providers recruit customer service advisors who are tasked with helping customers deal with technical problems.
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Service representatives receive basic technical training and attempt to help customers resolve minor problems over the phone.
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Customer complaints are often assigned case numbers that are used to track the progress of each case.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Advisor jobs
Provide customers with solid solutions that meet their needs.
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Provide technical support to clients; troubleshoot systems.
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Promote service retention while reducing cancellations.
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Stop Complaining About Missed Calls.
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Confident with the ability to communicate to customers, colleagues, and staff at all levels.
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Step 3: View the best colleges and universities for Customer Service Advisor.
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