ESSENTIAL FUNCTIONS: 

• Provide supportive pre-assessment engagement activities, through phone calls or in person, including problem-solving, patient education, and referral to resources. 
• Deliver regular, individualized personal assistance to clients who are transitioning levels of care (e.g., from detox to outpatient treatment or from residential treatment to outpatient) when most at risk for disengagement. 
• Obtain written releases of information from the client to allow open communication between CWCC and referring entities, treatment agencies, family members, courts, and other agencies and individuals involved in the person’s treatment and recovery support. 
• Accurately and completely document all patient activity in complete notes prepared by close of business on the day of contact and ensure client files are maintained in accordance with CWCC’s policies and procedures. 
• Facilitate engagement groups for clients who are waiting to get into MH/SUD groups, provide crisis intervention and assessment to clients who present to the agency in coordination with a licensed mental health supervisor to assist with level of care determination. 

• Attend community meetings with partnering agencies regarding procedures for accessing services specifically related to emergency situations. 
• Liaison with referral agencies and maintain working relationships with local providers, community agencies, and state hospitals. 
• Perform various administrative tasks, such as drafting correspondence, preparing reports, and managing office logistics. 
• Attend other meetings as notified. 
• Responsible for completing competency-based workplace safety training as assigned by the agency. 
• Other duties as assigned.