As a Customer Service Specialist at Central Valley Ag, you will be primarily responsible for safely and accurately weighing trucks, grading grain, performing data entry, answering phones, filing documents, providing high level customer support and for providing the customer with knowledge of our products and services. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Performs billing of agronomy products and services.
• Upholds all Central Valley Ag policies.
• Weighs and grades inbound and outbound grain.
• Balances accounts payable statements.
• Provides customer service in a timely manner via telephone, email or face to face interaction.
• Acts as a liaison between customers and management in order to enhance the overall customer experience.
• Analyzes complaints from customers and provides adequate resolutions.
• Develops and maintains knowledge of the products and services being offered.
• Responsible for recording company transfers.
• Receives and enters all accounts receivable.
• Reconciles and balances the cash drawer.
• Assists with internal and external company mailings.
• Processes and distributes incoming mail.
• Assists in monthly inventories and reconciliation of variances. 
• Manages filing processes.
• Assures safety compliance and attends safety related job trainings when they become available.
• Comply with current Central Valley Ag credit policies.
• Maintains and promotes a safe work environment.
• Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES 

There are no supervisory roles with the position

REQUIRED SKILLS AND KNOWLEDGE

• High School or GED diploma.
• Ability to communicate in a professional manner and establish effective working relationships with internal operations and external customers.
• Works in a way that demonstrates safety is a priority. Promotes a work environment that is safe for everyone. 
• We value the highest ethical standard-our word is our bond.
• Can plan, prioritize, organize and manage resources in order to accomplish jobs within the defined timetable. 
• Ability to multi-task several assignments simultaneously and establish job priorities. 
• Works well with others to achieve a common goal.
• Must possess good problem-solving skills by using logic and reasoning to identify solutions to problems.
• Has a good understanding of basic computer skills and the ability to learn how to use software quickly.
• Has the ability to work with others to resolve customer complaints.
• Exhibits self-motivation, the ability to multitask and pay close attention to small details.
• Displays the ability to work in a collaborative and team oriented environment.
• Must be able to use mathematics to solve problems and to perform calculations.
• Use and understanding of fundamental accounting skills required.
• Ability to read and interpret documents required.
• Must have the ability to develop content for customer/patron and prospect correspondence.

Central Valley Ag
Central Valley Ag is a farmer-owned cooperative headquartered in York, Neb. CVA has locations in Iowa, Kansas, and Nebraska. CVA is an innovative leader providing products and services in grain, agronomy, feed, and energy. You can find more information about Central Valley Ag by visiting www.cvacoop.com.

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Updated: March 2022