The Care Manager conducts and schedules assessments, referrals, advocacy and supports, counseling, education of patients and enrollees and care team members assuring the patient receives quality services to maintain optimum healthcare needs without barriers.

Role and Responsibilities

Activities include but are not limited to the following:

• Outreach and engagement to formally enroll referred individuals into the care management program.
• Conducts assessments, evaluates needs, establishes and maintains care plan and maintains referrals for enrollees. Assures supports are in place inclusive of peer and family contacts.
• Develops Interim Plan of Care based on preliminary clinical information and assigned level that will identify linkages and services immediately required, based on information received from referral sources if applicable.
• Ensures all initial linkages are established and maintained.
• Collaborates with all services providers and establishes team communication plan.
• Monitors goals on a continuing basis and that team is communicating.
• Monitors that care plan is relevant to health home policies and procedures.
• Consults with family members and social supports to maintain support consistency.
• Advocates for additional services and linkages as appropriate.
• Maintains current care management documentation and information regarding care management activities within the required health IT system.
• Ensure compliance with all pertinent government and agency regulations and operating standards, including maintaining all required documentation and applicable databases.
• All other duties as assigned.

Qualifications / Education / Experience Requirements

• Bachelor’s degree in psychology, sociology, human services or related field with 1-3 years of experience preferred, or Associates degree in human services or related field or LPN Licensure with 3-5 years of experience. Volunteer or Paraprofessional experience will be considered.

- Actual compensation will be determined based on experience, education or other factors based on law.

• Basic Computer Skills (Windows, Outlook, Word, Excel)
• Travel is required. Must have a vail NYS Driver’s License.
• Competencies and experiences necessary include customer service orientation, diplomacy, diversity, flexibility, follow through, informing others, safety orientation, reliability and consistency, written communication and cooperation and teamwork, listening skill, optimism, quality orientation, analytical thinking.
• Applies and actively shares knowledge, expertise and best practices with team
• Behavior supports the mission, core values and objectives of the organization.
• Displays flexibility and openness in daily work and encourages others to stay open to change and improvement.
• Accepts and readily adapts to changing priorities, new ideas, strategies, procedures and methods.
• Demonstrates and promotes respect toward coworkers and adapts behaviors to work effectively with varying people and situations.
• Accumulates all relevant information prior to making job-related decisions.
• Presents well-considered alternatives when making recommendations.
• Makes decisions in a timely manner.
• Represents the organization and its network of providers by displaying a respectful and caring manner with clients and their families.
• Addresses all client concerns in a timely and efficient manner and reports any complaints to their immediate supervisor or the Director of Health Home Operations for resolution.
• Complies with quality assurance, OSHA, HIPAA, infection control, safety and other policies set forth.
• This position has the potential for regular and substantial contact with health home enrollees under age 21 and must satisfactorily pass a Criminal History Record Check (including fingerprinting), State Registered Clearance, Mandated Reporter Training, and Staff Exclusion List.

Work Environment / Hazards

• Job related tasks do not involve exposure or potential exposure to blood, body fluids, or tissue and Category I tasks are not a condition of employment. May have exposure to unpredictable individuals and situations when working at CNYHHN sites, its affiliates or the community.
• OSHA Exposure Category III

Physical Demands

• Certain deadlines and unanticipated developments may require work during evenings, weekends.
• The employee must occasionally lift and/or move up to 25 pounds.
• Ability to quickly address any emergent issues without losing focus on task at hand.
• The employee must have full sight and hearing with fluency in the English language. While performing the duties of this job, the employee is regularly required to talk or hear.
• The employee frequently is required to stand, walk and sit. Must be able to sit for long periods of time.
• Constantly operates a computer and other office productivity machinery, such as a copy machine, scanner, computer printer, etc.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position without compromising work-flow and efficiency.

Work Contact Group

All staff, family members, social service agencies and other community institutions.

Supervised By: Program Manager – H12723'
'
Work Location:

• On the road

Work Remotely

• No

Job Type: Full-time

Pay: $18.02 - $28.83 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• On call

Work Location: On the road