Hybrid Work Model- Van Wert, OHIf you are a problem-solver with a service first mentality and a passion for helping people, come join our team! As an IT Support Technician you will help fulfill the promise that Central Insurance makes to our customers by recognizing, understanding, and responding to the technology needs of our internal and external customers.How You’ll Make an ImpactManage Incoming inquiries and phone calls from employees, agents, policyholders, and vendors Document issue details with correct urgency & priority and escalate to other team members or teams when appropriateIdentify and assess the needs of the customer to provide quality service to all customersPerform standard procedures such as password resets, telephone delegation, and software updates following established documentation with minimal supportSetup user workstationsEnsure Asset information is correctly entered into Equipment Tracking SystemOn-boarding and off-boarding of employeesPerform installation of software on computer systemsTroubleshoot computer hardware problems and perform break/fix repairs as necessaryProvide IT and software assistance to other departments as neededIdentify process and procedures that could be improvedPerform other related duties as assigned or related to positionWhat You'll BringKnowledge of business and customer service and service methodsAbility thrive in a high paced environment with changing prioritiesAbility to work both independently and in a team environment.Strong organizational, problem-solving, communication, and interpersonal skills. High School Diploma or equivalentTwo years of relevant experience