The Manager of Housing Operations reports to the Assistant Director of Residence Life for Housing Assignments. The manager contributes to the effective daily operations of a housing operation with more than 6,000 beds. The manager works collaboratively with the Associate Director of Residence Life for Facilities Operations, the Coordinator of Marketing & Residence Hall Assignments, and the Associate Director of Residence Life to provide large scale operational support. The Manager of Housing Operations is also responsible for the daily operation of Graduate Apartments including supervising 2-3 Apartment Supervisors. This is a live-in position that provides on-call support for card access after-hours and serves on the on-call duty rotation at the Residence Hall Director level for approximately 1,200-2,000 residents. A live-in position is one where the individual maintains an on-campus apartment as their primary residence. The Manager of Housing Operations must reside in an on-campus apartment throughout the term of their appointment.

Bachelor’s degree or equivalent combination of education and experience that equates to four years.
Two years of experience in university housing or residence life work at a college or university.
Demonstrated cultural competency skills.
Demonstrated technology skills.
Working knowledge of computer applications and Microsoft Office (Word and Excel).
Demonstrated organizational and administrative skills.
Demonstrated customer service skills.
Must possess a valid Michigan driver’s license with the ability to operate a university vehicle.
Able to work evenings and weekends as needed.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Supervisory and management experience in the higher education setting.
Experience with StarRez, Lenel Access Control, Asset Essentials, SAP, and Photoshop.
Continued engagement in higher education professional associations and professional development opportunities.

Coordinates assignments for university apartments.
Processes/calculates financial transactions for break housing, charge slips, withdrawals, and move in/outs.
Supervises Apartment Supervisors.
Manages Spring, Summer and Fall housing transitions including communication, cleaning and key collection/distribution in collaboration with the assignments team and summer staff.
Coordinates the early arrival process for Residence Life including communication with campus partners and area staff, key distribution, and communication with residents.
Writes procedures and manuals for housing processes.
Serves on the Residence Hall Director on-call duty rotation and provides direction to paraprofessionals after hours.
Responds to student crisis and facilities concerns.
Manages year end damage process including communication with the Building Maintenance Workers, submitting charges to Auxiliary Services, and supports adding charges to student accounts.
Coordinates card access for all residential facilities including programming, maintaining staff lists, temp cards, and signage.
Provides on-call support for card access after-hours.
Manages the bedloft and micro-fridge rental process in coordination with Residence Life Facilities Operations.
Designs and implements the move-in and move-out process for residential facilities including appointments, supplies and traffic control.
Liaison to Residence Life Facilities, CMU Police, Parking Bureau and University Events.
Monitors and manages the Residence Life facilities software reporting system and preventative maintenance schedule with direction from the Associate Director for Facilities Operations.
Assists with marketing and orientation events.
All other duties as assigned.

None.

Central Michigan University is dedicated to fostering a broadly diverse and inclusive campus that respects all social identities, experiences, and perspectives. In an effort to further this initiative, we are especially interested in candidates who will advance and promote an inclusive and supportive environment for every member of our university community.
You must submit an on-line application in order to be considered as an applicant for this position.
Cover letters may be addressed to the Hiring Committee.
This position will remain open until filled. The university reserves the right to close the recruitment process once a sufficient applicant pool has been identified. For best consideration, please submit your application materials by May 28, 2024.

Professional & Administrative -Salary

$45,000 - $55,000

Student Recruitment & Retention

Residence Life

Regular

Full-Time

1.0

12 month

Mon-Fri 8:00 am - 5:00 pm of office hours, with some after hours and on-call responsibilities

Mount Pleasant, MI

Central Michigan University has a more than 125-year legacy of preparing students to become leaders and changemakers in their communities and in their personal and professional lives.
We serve nearly 15,500 students on our Mount Pleasant campus, in satellite locations around the state and throughout the country, and through flexible online programs. Many of our approximately 300 undergraduate, master’s, specialist and doctoral programs in the arts, media, business, education, human services, health professions, liberal arts, social sciences, medicine, science and engineering are nationally ranked for excellence.
CMU leads the nation in leadership development programming through our Sarah R. Opperman Leadership Institute, and we are proud to be among only 5% of U.S. universities in the top two Carnegie research classifications. Our faculty work with graduate and undergraduate students in areas such as Great Lakes research, medical innovation, engineering technology and more.
Central is home to 17 men’s and women’s Division 1 sports including football, basketball, gymnastics, baseball, wrestling and more. Our student-athletes achieve great success in competition and in the classroom, capturing Mid-American Conference championships and maintaining an average cumulative GPA of 3.17.
CMU is located in Mount Pleasant, a community that blends the best of small-town living with big-city amenities. It’s part of the culturally varied and vibrant Great Lakes Bay Region that also includes Saginaw, Bay City, Midland and the state’s largest Native American community, centered on the Saginaw Chippewa Isabella Reservation in Mount Pleasant.
Area residents enjoy the mix of outdoor activities, cultural events, shopping and dining options, and family attractions. Other major Michigan destinations and attractions — Lansing, Grand Rapids, Detroit, Traverse City, wineries, beaches, golf and ski resorts, and many more — are within easy reach of the city’s central location in Michigan’s Lower Peninsula.
CMU employees enjoy access to a nationally recognized wellness program along with health care and benefits that exceed regional, state and national norms.

Central Michigan University is a place where we value students and work for their success, where we act as family, and where employees are engaged, appreciated and have extraordinary opportunities to make a difference.
We intentionally maintain and strengthen the hallmark CMU culture that sets us apart from our peers by expecting CMU leaders and employees to model the following Leadership Standards and develop them within their teams.
Please review the Leadership Standards before applying for this position.