Job Description

OBJECTIVE: Provides a service to Customers and demonstrates and sells product through educating customers in product uses and location. Works under direct supervision performing assigned demo tasks following established Food Safety and Standard Operating Procedures. Applies basic knowledge, skills, techniques and tools to perform assigned tasks. Use of moderately specialized subject matter knowledge is required. Excellent proactive Customer Service and communication skills are required for Customer engagement.ESSENTIAL DUTIES AND RESPONSIBILITIESAssist the Customer anywhere in the store with moderate to broad food knowledge.Promote sales through moderate to broad ingredient, food preparation, recipe and product knowledgeBased in Center Store but able to set up and man a demo or sample stations anywhere in the store and sells specific product through manned station following the guidelines providedSets up assigned demo stations procuring product and tracking usageTrack and record ROI of manned stationsUse down-time to face shelves and keep department cleanHelps maintain sampling stations Provides superior, proactive customer serviceUses suggestive selling techniques to maximize salesEducates customers in recipe suggestions, preparation methods and cooking techniques for demo productsAssist Customers in physical need of assistanceAnswers Customer's questions about product and explains merits to influence Customer's purchaseDemonstrates a curiosity for food and explores current food trends through books, magazines, articles, cooking classes, and other avenuesExhibits varied interest/knowledge in cooking to include knowledge of ingredients and preparation methodsMaintains food safety standards and sanitation in the departmentEDUCATION AND EXPERIENCE PREFERRED Typically requires 1-3 years of related experience in Selling and/or Customer Service Basic food knowledge and experience Knowledge of parings and flavor profiles and/or willingness to learn profiles Exhibit interest, knowledge and ability in food preparation and cooking methods Food safety certification preferred Attend a minimum of 70% all available on-site Vendor Training classes Successfully complete the Foodie knowledge review annually Ability to calculate figures and amounts such as weights, discounts, percentages, and volumePHYSICAL AND OTHER REQUIREMENTSExposed to moving mechanical parts; small, confined spaces; cleaning chemicals and airport particlesThe noise level is moderateLift moderately heavy loads up to 50 lbs. individually with potential for heavier loads when team-liftingAbility to bend, reach, kneel, twist, and squatAbility to stand and walk for long periods of time Ability to push/pull heavy loads of 75 lbsWORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to small, confined areas and may be exposed to a variety of cleaning chemicals. The noise level in the work environment is usually moderate. The environment is fast paced and requires long periods of time standing and walking with a moderate amount of repetitive hand motions10-2012