Position Summary:

The Connecting NJ (CNJ) Case Manager (CM) is responsible for coordinating and providing care that is safe, timely, effective, efficient, equitable, and client centered. The CNJ CM will link families to existing resources in the community, provides personalized care coordination to ensure they are connected to appropriate resources, receive timely information, provided continued supports, advocacy, and follow-up as needed.

Disclaimer:

This job description is not designed to cover or contain a comprehensive listing of activities, duties and responsibilities that are required by the employee.

Qualifications:

Education: Bachelor’s degree or Master’s degree in related field (Psychology, Social Work, Mental Health Counseling, Early Childhood Education)

Experience: Three to five years (3-5) of experience working in maternal-child health (MCH), infant/early childhood mental health, parent/family support, and/or related fields and settings

• Strong interpersonal skills with the ability to develop trusting relationships with families and partners. Ability to translate complex MCH and early childhood concepts into parent-friendly language
• Awareness of cultural diversity and its impact on planning and provision of services. Experience in working with culturally and ethnically diverse families, staff, and community stakeholders
• Proven work experience as a care coordinator/case manager or similar role. Strong customer service skills. Ability to participate in quality improvement and evaluation activities
• Excellent communications, analytical, critical thinking and problem-solving skills. Strong public speaking skills and a commitment to maternal/child health care issues
• Bilingual (English/Spanish) required
• Computer proficiency required with Microsoft programs including Windows, Outlook, Office, Access, Excel, Power Point, Publisher and Word. Strong interpersonal & oral/written communication skills required
• Valid Driver’s license with the ability to provide proof of ongoing automobile insurance coverage is required. This position will entail reimbursable local and statewide travel utilizing personal vehicle

Essential Duties and Responsibilities include the following:

CNJ CM will carry a caseload that will include “follow-up families” and families with challenging situations that may incur a longer timeframe to connect to appropriate services or take longer to assess for appropriate services. The caseload should not use more than 25% of their FTE allocation.

• CNJ CM connects with DCPP worker within 48 hours of receiving a referral and engages in a conversation to:
• Understand the status of the investigation/case and identify what other referrals have been made by DCPP
• Identify risk and protective factors: Explore family’s trauma history and resiliency, family, and social connections, child/ren’s development and attachment to the primary caregiver(s), caregiver and child/ren’s daily routine, and knowledge of parenting and child development
• Brainstorm with DCPP worker about appropriate/best fit community-based services based on family’s wishes and identified risk factors
• If the caregiver is already enrolled in a hub program, inform the worker of their status, and provide the program supervisor’s contact information
• If caregiver requires a Plans of Safe Care, discuss delaying outreach until case conference to align with the strategies identified. If the DCPP worker prefers for CNJ CM to do outreach prior, CNJ will outreach to the family
• Participates in quality improvement and evaluation activities
• Handles other assignments as requested

Working Conditions:

There are no unusual work conditions associated with this position. Noise level in the office is moderate. Professional/business attire is required. Employees are required to attend meetings at external locations and will therefore experience external weather conditions.

Physical Requirements:

Employees are required to occasionally lift up to twenty pounds of materials or equipment.