The Patient Access Representative is responsible for gathering, verifying, and inputting patients’ past medical, surgical, family and social histories, recording allergies and medications, and interviewing patients regarding the reason for the visit in an accurate and efficient manner over the phone prior to the patient’s appointment or procedure. Individuals in this role will update the patient record with a high degree of accuracy and timeliness.

Type: Full-Time
Location: Muncie, IN office
Schedule: M-Th 9am-6pm and F 9am-3pm
Travel Required: No

Responsibilities:

• Pre-registers patients prior to appointment or procedure over the telephone, which includes obtaining accurate history, including family and social histories, allergies, previous surgeries, medications, etc. and accurately and efficiently recording in the patient record.
• Updates information and maintains permanent record of patient accurately and efficiently.
• Answers patient questions and inquiries regarding appointments and procedures as appropriate.
• Maintains a consistent level of patient contacts consistent with communicated departmental goals.
• Places a high priority on and maintains strict confidentiality in all situations.
• Participates in professional development activities and maintains applicable professional affiliations and certifications as required.
• Attends and participates in required organizational meetings and committees as requested.
• Perform additional related duties as assigned.

Experience, and Certification/License Requirements:

Completion of a Medical Assisting program preferred. Certification as a Medical Assistant by the American Association of Medical Assistants or a similar organization preferred. One to two years’ professional experience in a clinical setting preferred.

Working Conditions/Physical Requirements:

Standard work environment is an office setting. Work requires sitting for long periods of time. Position requires viewing and typing on a computer for long periods. Occasionally bending, lifting, and reaching required to deal with files, paper, supplies, etc., including lifting up to 25 pounds. Requires manual dexterity sufficient to operate standard office equipment (computer, telephone, copier, etc.) regularly. Vision must be correctable to 20/20. Hearing must be in the normal range for telephone contacts and to interact directly with employees. Work may be stressful at times. Regularly interacts with staff, physicians, and patients, which may involve dealing with angry or upset people.

Experience

• One to two years’ professional experience in a clinical setting preferred.