JOB SUMMARY:

The Certified Application Counselor acts as a community liaison for Low to Moderate income participants, connecting them with viable services offered by True Health and throughout the community.

PRIMARY FUNCTIONS:

• Facilitate patient access to social programs including Medicaid, Medicare, Social Security, Disability, Food Stamps, Florida KidCare and Cash Assistance while protecting the fiscal interest of True Health.
• Navigate patients through various social program options through one-on-one counseling.
• Assess the patient needs and make referrals to appropriate community resources.
• Track and report patient's progress in applying for assistance.
• Advocate on the patient's behalf to help resolve problems with resources.
• Attend basic training.
• Other responsibilities as assigned

EDUCATION AND EXPERIENCE:

• High School Diploma or GED certificate
• Some college preferred
• Preferred - one or more years of experience as front office staff in a healthcare setting and customer service.

KNOWLEDGE AND SKILLS:

1. Understands and strives to maintain TEAMWORK

2. Computer competency/Windows literacy

3. Microsoft Word/Excel or equivalent

4. Organization

5. Telephone etiquette

6. Strong customer service

ADDITIONAL QUALIFICATIONS:

1. Bilingual Preferred

RELATIONSHIP REPORTING:

1.Reports to Outreach & Enrollment Manager

PHYSICAL REQUIREMENTS OF JOB:

• Ability to stand and or walk for extended periods of time
• Ability to use hands and fingers to handle or feel
• Ability to reach with hands and arms
• Ability to view a computer screen for extended periods of time
• Ability to perform repetitive hand and wrist motions for extended periods of time
• Ability to talk and listen to patients