Together we can improve mental health in Central Florida!

Do you desire a career with an organization whose mission is to ensure individuals affected by mental illness and substance use disorder in our community can access services and support they need to thrive at their optimal potential? Are you looking for a uniquely rewarding experience to be part of a team of passionate individuals, where everyone works together as vital parts of a much larger mission? We’re a diverse team of mission-focused, values-driven, collaborative, and innovative individuals who are focused on results.

The ideal candidate is a self-starter with prior work in contract management and budgeting, has strong attention to detail, interpersonal, and critical thinking skills, and can work autonomously. This person is a confident, yet approachable team player who is willing and able to “get in the trenches and roll up their sleeves” to execute on deliverables.

Reporting directly to the Contracts Director, you’ll be responsible for negotiating, monitoring, and maintaining compliance with the administrative and programmatic requirements of assigned Network Service Providers (“NSP” or “contracts” or “subcontracts”), fostering positive working relationships with assigned NSPs, collaborating with other departments to facilitate shared goal achievement and NSP contract compliance, and promoting the agency’s mission and vision. Position serves as agency’s NSP Affairs Ombudsman as first point of contact for questions, concerns, and disputes.

Required Education/Experience

• Bachelor’s Degree in a related field (master's degree preferred). In lieu of degree, five or more years of relevant experience may suffice.
• Minimum of one year’s experience managing contracts, or a combination of education and experience.
• Experience working in not-for-profit behavioral health environment a plus.

Essential Job Functions

• Contract Management – Facilitate all tasks related to contract management to include procurement, negotiation, management, amendment, and close-out of assigned subcontracts.
• Invoice Verification – Process and verify NSP invoices, to include monitoring/tracking and projection of spending utilization. Ensure invoices are submitted timely and accurately.
• Contract Compliance and Performance – Ensure contract deliverables are achieved according to contractual requirements. Track required reports and corrective action plans (CAP).
• Provider Relations – Prepare for subcontractor meetings. Provide technical assistance and education to NSPs as needed. Develop and deliver NSP training.
• Contract Monitoring – Conduct subcontractor monitoring per company policy. Assist monitoring team during onsite and/or desk review monitoring of NSPs, prepare monitoring tools, review service validation CAPs, and follow up on CAPs.
• Emergency Preparedness – Perform duties as assigned, which may include deployment during a disaster. Monitor hurricanes during hurricane season and ensure NSPs have activated their Emergency Preparedness Plans (EPP) when applicable.
• It is an essential function of this position to be kind, respectful, and thoughtful to others while you are performing the duties that make up this job.
• Other duties as assigned.

Required Knowledge, Skills & Abilities

• Exceptional skills in contract/subcontract procurement, negotiations, and management
• Exceptional skills in invoice verification and monitoring/tracking and projecting of spending utilization
• Strong critical thinking skills; independently and effectively analyze, interpret, evaluate, problem-solve, draw conclusions, and make decisions
• Exceptional interpersonal skills
• In-depth understanding of funder and subcontractor services, client data, and billing processes
• Advanced ability to manage multiple tasks and prioritize to meet deadlines
• Maintain current knowledge of applicable laws, rules, regulations, or policies, including F.A.C. 65E-14
• Excellent attention to detail and organizational skills
• Above-average oral communication and business writing skills
• Ability to represent CFCHS well at funder, NSP, and community venues; ability to travel as required by position
• Strong knowledge of Microsoft Office suite, specifically Excel

Standards of Performance

• Corporate Culture - Understand and embrace corporate mission, vision, goals, and guiding principles
• Communication - Demonstrate accurate, clear, concise, and courteous internal/external verbal and written communication and presentations; demonstrate sound listening skills; represent CFCHS well in the community
• Quality of Work - Demonstrate accurate, neat, and thorough work; infrequent errors that have minimal or no negative impact to CFCHS
• Quantity of Work - Demonstrate sound work habits; work output and timeliness positively impact CFCHS’ overall performance
• Dependability - Complete assignments and meet deadlines; punctual and infrequent unplanned absences
• Interpersonal Skills - Maintain positive and cooperative attitude; work harmoniously with others; demonstrate effective conflict resolution and welcome constructive feedback
• Initiative - Work independently, problem solve, identify cost efficiencies, assume additional responsibility, and offer support and assistance to others as appropriate
• Adaptability - Demonstrate flexibility and adaptability to changing priorities
• Decision Making - Demonstrate logical and sound judgment; ensure decisions are made at the appropriate authority level
• Ethics - Adhere to Standards of Business Conduct; demonstrate sound ethical principles in all situations; comply with all confidentiality standards, including HIPAA, as related to client and employee privacy
• Safety - Always adhere to safety standards

This position description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, qualifications, or requirements associated with the role.

*This position requires candidates to take an Excel test and a Situational Writing test during the interview.

Central Florida Cares Health System, Inc. (CFCHS) is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, color, religion, sex, age, national origin, disability, marital status, sexual orientation, gender identity, or military status, in any of our activities or operations.

We’re a non-profit behavioral health administrative and management organization (Behavioral Health Managing Entity) with a community board that oversees state and federal behavioral health systems of care for Orange, Seminole, Osceola, and Brevard counties. Working with community stakeholders, we tailor funding and services to fit each community’s unique needs. Our primary focus is to promote a comprehensive, seamless system of recovery and resiliency to individuals in the community who are in need of these services.

We offer a comprehensive benefits package, a hybrid work program option, and the opportunity to be creative, innovative, and forward thinking. We’re a small but mighty team of professionals who are passionate about making a difference in the lives of the people we serve and an impact in our community. CFCHS is a smoke-free workplace.

All newly hired employees and volunteers must be screened through E-Verify. CFCHS does not share any E-Verify user ID or password and all personally identifiable information is safeguarded.

All candidates must successfully complete a pre-employment Level II Background Screening and provide a Local Law Criminal Background verification from the county of their residence.

CFCHS is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms without a valid written search agreement in place for this position will be deemed the sole property of CFCHS. No fee will be paid in the event the candidate is hired by CFCHS as a result of the referral or through other means.

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Application Question(s):

• How is your previous experience relevant to this role?

Education:

• Bachelor's (Preferred)

Experience:

• managing contracts: 1 year (Required)
• working in non-profit behavioral health environment: 1 year (Preferred)

Work Location: In person