Description

• Promptly communicate with borrowers and team members to address inquiries related to mortgage loan servicing.
• Handle phone inquiries from borrowers and address their concerns related to loan payments, escrow accounts, and other mortgage-related matters.

• Complete new loan set up entry in the servicer core system.
• Prepare and track payments for bills associated with loan closings.
• Process loan payments, payoff quote request, and payoff fund postings as requested. 
• Review daily payment reports to ensure correct postings are made according to investor requirements.
• Manage escrow accounts, including property tax, insurance payments, disbursements, and annual analysis. 
• Ensure insurance and tax payments are current for both escrowed and non-escrowed loans. 
• Reconcile General Ledger and DDA accounts for custodial and internal accounts.
• Complete daily transfers of Investor funds and daily and monthly balancing/reconcilement as assigned.
• Prepare and upload investor remittance documents as assigned.

• Scan insurance policies into core system received through email and mail.
• Track and pay any insurance policies/expirations related to the loan. 

• Maintain accurate records of loan transactions, payments, and correspondence.
• Perform loan account maintenance for mortgage loan servicing as assigned: 
• Submission & tracking of lien releases for mortgage loan payoffs.
• Reconcile and correct unposted loan payments daily.
• Unapplied funds review and movement of funds per investor requirements.
• Complete negative escrow account review and borrower communications.
• Loan Modification requests.
• PMI removal
• Checkback processes

• Adhere to fair lending practices and comply with relevant regulations (e.g., RESPA and FCRA).
• Handle sensitive borrower information with confidentiality.

Requirements

Central Bank is an Affirmative Action and Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.