Job Description

POSITION SUMMARY :

The primary function of this position is to provide support to Commercial Loan Officer(s). This individual will work closely with the loan officer(s) and borrowers to effectively coordinate the origination, modification, extensions and maintenance of commercial loans and letters of credit as well as assisting customer’s needs in other areas of the bank.

In addition, this individual will help assist the officer’s role of a relationship manager. Exercises independent judgment under moderate supervision.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Ensure receipt of annual financial statements and other documentation from customers in such intervals as required by loan documents for commercial loans.
• Manage the administration of niche client accounts to ensure proper tracking of advances, paydowns, and other assigned tasks.
• Prepare transactions, reports, correspondence, memos, and perform other clerical / administrative duties in an accurate manner.
• Handle phone calls, take messages, schedule appointments and meetings, and assist with meeting preparation as needed.
• Respond to internal and external inquiries regarding the status of loans in process, technical exceptions, loan documents and other banking-related questions.
• Remain alert for and report potential business opportunities.
• Provide accurate product information and actively seek cross-sell opportunities; make appropriate business referrals to other departments.
• Establish, implement, and maintain methods and procedures to assure all loan actions are processed correctly and timely.

Maintain a comprehensive procedures manual on all job responsibilities.

Consistently demonstrate proficiency in providing exemplary customer service in person and by telephone. Maintain a friendly, positive, and professional attitude.

Resolve difficult situations with tact and diplomacy.

• Operate a variety of office administration equipment such as PC, fax, printer, scanner, etc. Utilize Microsoft Suite products such as Word, Excel, Outlook, etc.
• Advise Administrative Officer of problems with procedures, policies, improper calculations, deadlines, and other problems.
• Handle routine administrative details for the department including ordering office supplies, various requisitions, and service calls on equipment.
• Maintain neat and orderly work area and ensure that all confidential records are secured and / or disposed of properly.
• Attend all required training.

ADDITIONAL DUTIES AND RESPONSIBILITIES :

• Assist others in the department as needed and / or directed.
• May be assigned other duties and responsibilities. May be assigned work or training at other assigned locations.

Requirements

POSITION REQUIREMENTS :

• High school education or equivalent.
• Previous banking experience preferred.
• Knowledge of modern office practices and procedures; accurate grammar, spelling, punctuation, and standard English usage;

business correspondence formats, record keeping and filing methods; basic math calculations.

• Above average proficiency PC skills required, Word and Excel
• Highly organized with excellent time management skills.
• Ability to read, write, and speak English. Effective oral and written communication skills.
• Ability to interpret and follow a variety of instructions furnished in written, oral, diagram, or schedule form and complete assignments without detailed directions.
• Ability to independently plan, prioritize, organize, and complete work in an efficient manner. Ability to work quickly and accurately.

Attention to detail required.

• Willingness to assume additional responsibilities / duties / projects as they arise.
• Ability to maintain regular and punctual attendance.

Last updated : 2024-03-23