DUTIES, SCOPE, RESPONSIBLIITIES & AUTHORITY:
Responsible for compliance with all banking regulations which are applicable to the job, including Bank Secrecy Act and information security initiatives. Has daily contact with direct report employees and employees from other branches. Two-way communication between all branches is essential in ensuring an efficient and productive work place. Daily activities are affected by the amount of customer traffic, timing of Brinks runs, customer and employee demands, meetings and classes. Keeps Manager informed about daily activities in branch. Acts as teller and supervises operations while providing Legendary Service to customers and employees. Fills in as teller when needed. Responsibilities include helping customers, processing transactions, balancing a teller drawer, assisting tellers with problems and decision making, and explaining policies and procedures. Opens and closes branch, buying and selling money, managing cash levels, performing teller cash box audits, monitoring and maintaining night depository agreements, monitoring security and compliance issues, completing multiple branch audits, and information security.
Provides daily supervision, including assisting customers/employees, completing tasks and providing motivation. Opens/closes branch. Vault duties include: management of main cash vault, ATM cash, and distribution of cash to branches, armored car relationship management, loss prevention, and management of cash levels. Teller duties include: receives checks and cash for deposit and payment to accounts, verifies amounts, and examines checks for proper endorsement, ownership and fraud risk. Cashes checks and processes withdrawals, pays out money after verification of signatures and customer balances. Accurately counts, checks, and reconciles coins, currency, and transactions. Assumes responsibility for the branch in manager's absence. Reports to Commercial Services Manager. Work is reviewed by Commercial Services Manager. Tellers report indirectly to Vault Supervisor with questions and/or problems. Daily direction on work comes from supervisory staff.
SUPERVISORY RESPONSIBILITIES:
Assists in operations of branch including staffing, coaching, loss prevention, and development of knowledgeable well trained staff members. Responsible for understanding of security and fraud protections, operations, vault and coin management, ATMs, and products and services provided by bank. Promotes team atmosphere providing Legendary Service to both customers and coworkers while ensuring branch operations in accordance with branch control manual standards. Responsible for compliance with all banking regulations which are applicable to job, including Bank Secrecy Act and information security initiatives. The environment is fast paced, where interruptions occur often. It is important to dress and act in a professional manner. Understands role in case of robbery and knows proper post-robbery procedures. Accountable for other tasks as directed.
Requirements:
Bachelor's degree in business or a related field, or equivalent combination of education and training with at least 2 years of banking experience and 1 year of management experience preferred. Advanced knowledge of all teller, vault, ATM functions along with bank regulations, bank policies and procedures, and bank products and services. Strong attention to detail with ability to work in fast paced environment with accuracy. Excellent oral and written communication skills and strong customer relations skills. Must work with employees and customers in a cooperative, positive, professional manner. Good judgment and ability to handle confidential information and work quickly and accurately to analyze information and make decisions is required. Ability to proactively assume additional responsibilities/duties/projects.
Successful completion of in-house training programs.