Description

Job Summary and Scope

This is a professional position that provides for the supervision and management of clinical services, including community-based services. As part of the Leadership Team the Clinical Director of Adult Services is responsible for oversight and management of their department and clinical services provided. As part of the Executive Team they participate in planning, coordinating, and implementing organization-wide administrative and operational functions in a manner that optimizes successful implementation of the agency’s mission, vision, and goals. Works within the organization to assure compliance with state and national standards of care for person centered, recovery oriented and trauma informed integrated services to persons living with Intellectual Developmental Disability/ Severe, Persistent Mental Illness (adults), Serious Emotional Disturbances (children) and Co-Occurring Disorders. These services are provided in Manistee and Benzie counties. The employee will complete other tasks as needed in various programs as assigned by Executive Director.

CWN recognizes all person’s vulnerabilities to trauma and the impact of traumatic experiences and that impact on daily living. It is our practice to use practice models suitable to our job that are evidence based or sound practices that support our daily functions, models of treatment, and strength-based initiatives and outcomes in promotion of a trauma informed environment. As a member of the CWN team, staff will provide support throughout the agency, develop leadership skills, complete their tasks with efficiency and effectiveness and accept that all practices adhere to a recovery-based practice, providing the supports and guidance to empower recovery in clients and peers. CWN strives for collaborative relationships within the community, working with others in a professional, respectful, and positive manner that enhances a culture of creativity and support.

Position Specific – Duties and Responsibilities

Job Specific:

· Interact daily with clients, peers, staff, and community members promoting quality services and compliance.

· Ongoing training, education, and skill development to assure staff provide best practice models of treatment effectively. 

· Using self-direction and excellent critical thinking skills, must be able to exercise a high level of independent decision making and work effectively within a team-based environment. 

· Prepares, implements, monitors, and manages clinical operation budgets.

· Directs clinical operations in a manner that optimizes successful implementation of the agency’s mission, vision, and goals.

· Participates with the agency wide leadership team for program and organizational discussions and meetings to implement successful management of programs and assure services delivery and programs meet the agency mission, vision, and values. 

· Ensures compliance within the clinical operations with all applicable laws, regulations, policies and procedures and accrediting agents.

· Works with the CWN Board of Directors as directed by the Executive Director.

· Provides leadership within the agency, community, state, and nationally in integrated services to persons living with intellectual/developmental disabilities, mental illness, and substance use disorders.

· Participates in team meetings as requested or assigned.

· Contributes to team effort by accomplishing related results as needed.

· Oversee implementation and compliance with all policies and procedures of the agency.

Organizational Wide-Duties and Responsibilities:

· Customer Services: Treats customers and co-workers with dignity and respect. Presents a professional image to clients and community members in appearance and work habits working within boundaries of CWN ethical standards as identified in the Compliance Plan and standards associated with position responsibilities. Maintains confidentiality in accordance with CWN policies and procedures and HIPAA guidelines. 

· Teamwork: Works collectively to enhance team performance. Promotes discussions that share knowledge and experiences and promotes positive team solutions regarding team conflicts and performance issues. Assists co-workers to contribute to overall success of the team and agency. 

· Problem Solving and Decision Making: Independently identifies and solves problems with an appropriate level of supervisory direction. Applies sound problem-solving skills. Decisions reflect the best interest of the organization. Accepts responsibility for decisions and resulting consequences. 

· Communication: Communicates (oral and written) professionally, respectfully, and positively with clients, coworkers, and community members.

· Productivity and Quality: Meets expectations set by agency relative to productivity (volume of work, accuracy, and timeliness of its completion) and quality as defined by the position/program.

· Computer Systems: All employees must possess a sufficient understanding of computer operation to be able to navigate in and out of software to effectively learn and utilize the agency’s electronics systems and various software programs. 

· Integrity: Demonstrates reliable and honest behavior in all roles, tasks, and responsibilities. Follows through on commitments. Follow agency policies and procedures.

· Confidentiality: Observes all rules of confidentiality, both internally specified by policies and procedure and externally required by law.

· Reliability: Personally responsible; completes work in a timely, consistent manner; works hours necessary to complete assigned work; is regularly present and punctual; arrives prepared for work; is committed to doing the best job possible; keeps commitments 

· Mandatory Trainings and Self Development: Understands training requirements and attends required curriculum. 

· Guidance/Work Direction Received: Follows established policies, procedures, or practices in performing most duties and assignments.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Qualifications, Skills, and Conditions

Knowledge, Education and Training (licenses, programs, or certificates):

· Excellent computer skills.

· Outstanding interpersonal relationship building, supervisory and employee coaching skills.

· Knowledge and skills in effective leadership and supervisory models, skills in coaching and staff driven models of training and education.

· Must process above average written and spoken communication skills to effectively interact with peers, staff, clients, and community stakeholders.

· Experience in Behavioral and Physical Health preferred. Master’s degree in social work with full state licensure preferred however other related fields of practice to behavioral health and full licensure will also be considered. Candidates should also have Mental Health Professional (MHP) designation as defined by the State of Michigan and experience in supervision.

· Master’s Degree in social work preferred. 

· Must be eligible or have completed certifications and other required expectations in leading specialized teams, such as children’s services. 

Experience: A minimum of five years of progressively more responsible or expansive relevant experience is required. Lived experiences with mental illness, intellectual or developmental disabilities, and/or substance use disorders is valued.

Three or more years or supervisory and/or leadership experience managing a team.

Interpersonal and Communication Skills: Regularly requires resolution of situations and matters characterized by complexity and difficulty through skills such as negotiation, formalized debate, and formal presentations to outside groups and individuals which exercise major influence or decision-making authority on a basic level.

Guidance/Work Direction Received: While the incumbent typically exercises considerable discretion in interpreting policies, procedures, and practices and in selecting appropriate alternatives at times they may work under broad administrative direction using substantial discretion.

Supervisory or Managerial Responsibility: This is a Second level manager position working through one or more subordinate supervisors. Skills in program management and oversight is essential. 

Responsible for overseeing all supervisory conflicts including disciplinary actions as needed. 

Visual Concentration: Requires an average level of visual concentration.

Job Complexity: Regularly requires the use of data and information which are typically a combination of factual and inferential elements. The steps, methods, or approaches followed in carrying out planning, problem-solving, analyzing, or decision-making are generally defined, but frequently require some modification, adaptation, or creativity. Needed data and information may require significant time and effort to obtain and organize. There are significant intangibles or uncertainties to consider.

Job Impact:

· Impact on measures of financial activity or results is significant. Measures of financial activity or results, such as revenues, resource development, expenses and so forth will increase or decrease beyond normal boundaries set forth by plans, budgets, or experience. Inadequacies require expenditure of additional resources, which result in variances from financial plans. 

· Errors in judgment have a major and long-term impact upon the wellbeing or legal rights of others.

Working Conditions: 

· No unusual physical exertion is required.

· Work is typically carried out in an agreeable environment as generally represented by normal office conditions.

· Tasks performed and the location of the work are such that the incumbent’s exposure to accident and health hazards is unlikely.

Specific Requirements:

· Must have a valid Michigan driver’s license and a good driving record.

· High-level of computer skills, public speaking and presentation skills, excellent consensus building, and creative strategic planning skills are required.

· Must be available to work a fully flexible schedule including evenings, weekends, and holidays.