Job Title: Administrative Coordinator – Customer Service

Location: Orlando, FL

Position Type: Full-Time

We are a family-owned and operated moving company in Orlando, FL. We pride ourselves in our reputation and high standards, which makes us one of the most recommended moving companies in Central Florida.

Come and join our team and be part of an exciting industry that is full of growth potential!

This role is ideal for a highly organized and proactive individual with a strong background in customer service and/or sales. As an Administrative Coordinator – Customer Service, you will play a crucial role in managing daily office tasks, providing exceptional customer service, and supporting some sales initiatives. You will be responsible for promoting company values and interacting daily with our customers. The ideal candidate will handle our incoming phone calls and our internet leads generated by our website and will have the opportunity to oversee the sales process from start to finish.

The right person should have a successful track record working in customer service in the home service industry and feel motivated to build trust and educate our customers in the process.

RESPONSIBILITIES

As part of the Administrative Coordinator – Customer Service role, the key aspects of your role will include (may not be limited to):

Key Responsibilities:

• Serve as the first point of contact for customers via phone and in-person interactions, ensuring a positive customer experience.
• Assist in maintaining customer relationships through effective follow-ups and communication strategies.
• Follow up on pre-generated prospects and upselling by building trust and providing relevant information to support their decision.
• Make outbound follow-up calls to existing customers to identify upselling opportunities.
• Handle inbound calls from customers to confirm their moving date, change dates, make changes to their inventory, collect their deposits and payments at the end of the jobs.
• Keep records of all steps of the sales process in our CRM software.
• Receive and coordinate the delivery of items sent from our designers via carriers, such as FedEx, ensuring timely and accurate handling of shipments.
• Manage and monitor the CEO’s emails and phone calls, efficiently handling communications and prioritizing urgent matters.
• Schedule and coordinate meetings, appointments, etc.

Must-Have Qualifications:

• Proven experience in customer service roles or sales.
• Previous experience with Microsoft Office (Excel, Word, Outlook) or similar is required and may be tested.
• Tech-savvy is highly desirable, with the ability to transition seamlessly from phone to video, to email, etc.
• Strong organizational and multitasking abilities.
• Fluent in English with excellent verbal and written communication skills - Bilingual is a plus.
• High integrity and dependability.
• Ability to work independently and as part of a team.
• Previous experience with the moving industry is not required, but it is a plus.

We Offer:

• Competitive salary ranging from $18 to $21 per hour, plus bonuses based on individual and company performance.
• We are a growing company, so there are opportunities for professional growth and development.
• A supportive and inclusive work environment.

If you are a motivated individual looking to make a significant impact in a fast-paced environment, we encourage you to apply for the role of Administrative Coordinator – Customer Service at Cento Moving.

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

• Employee discount
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 2 years (Preferred)

Language:

• English (Preferred)

Ability to Commute:

• Orlando, FL 32811 (Required)

Ability to Relocate:

• Orlando, FL 32811: Relocate before starting work (Required)

Work Location: In person