Centex Auto Title is seeking a motivated and customer-focused Associate Title Clerk to join our Retail Division. As a Associate Title Clerk, you will play a crucial role in guiding our walk-in clients through their ongoing title and registration needs, ensuring compliance with all necessary requirements, and providing exceptional service throughout the entire transaction. Your expertise and dedication to maintaining rigorous standards of excellence will contribute to creating a positive and friendly experience for our customers.

About Centex

We're a fast-growing small business in South East Austin, TX. Our work environment includes:

• On-the-job training
• Lively atmosphere
• Growth opportunities
• Casual work attire

We provide DMV and County services such as issuing license plates for trucks, cars, motorcycles, etc. We are licensed by the county and state but are fully independent. We strive to make the title and registration process a great experience for our customers. Check out our hundreds of 5-star Google reviews to see the proof of this.

It begins from the inside-out with our incredible team. We are supportive and inclusive and we hold ourselves and our team members to a high standard. We're growing our customer base and will be growing our team at the same time. Come join us!

Responsibilities

The Associate Title Clerk responsibilities include:

• Guiding clients through the complex title and registration process: Serve as the main point of contact for our retail clients during title and registration transactions, and explain the title transfer and registration renewal processes clearly, addressing any questions or concerns.
• Processing automobile registrations and title transfers: Ensure accuracy of documentation and adherence to legal requirements. Work closely with relevant government agencies to facilitate timely completion.
• Being experts in the field: Stay up-to-date with changes in title and registration laws, regulations, and industry best practices as well as share knowledge with colleagues and clients to enhance overall understanding.
• Maintaining rigorous standards of excellence in work: Conduct all tasks with a keen eye for detail, precision, and thoroughness; and follow established processes and procedures to maintain consistently high quality of work.
• Creating a positive and friendly experience for dealer clients: Build and maintain strong relationships with clients, ensuring their needs are met with professionalism and empathy. Strive to exceed client expectations and provide exceptional customer service.

Requirements

• High school diploma or equivalent; additional education or relevant certifications are a plus.
• Previous experience in the automotive industry, specifically with title and registration processes, is preferred.
• Excellent organizational, written/verbal communication skills
• Proficient and excellent computer data entry skills combined with the ability to navigate multiple computerized information systems
• Adaptability and flexibility
• Strong attention to detail
• Positive attitude and willingness to learn
• Able to pass pre-employment criminal background check
• Language: English, Spanish bilingual required

Job Details

• Job Type: Full Time (36-40 hours per week)
• Pay: $18.00 - $21.00 per hour
• Schedule: Monday - Friday 8 AM - 4 PM
• Location: In-person

Benefits

• 401k (4% matching)
• Paid Time Off (Starts accruing on day one)
• Paid Holidays
• Retention Bonuses
• Career Development
• Monthly Team Lunch
• Quarterly Team Offsite
• Great team environment

Centex Auto Title is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Job Type: Full-time

Pay: $19.00 - $20.00 per hour

Expected hours: 36 – 40 per week

Benefits:

• 401(k) matching
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Rotating weekends

Experience:

• Microsoft Office: 1 year (Preferred)
• Customer service: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person