Become a part of our caring community and help us put health firstThe Manager, Clinic/Center Administration plans and directs the work of professional and support personnel who provide outpatient care to patients in a clinical setting. The Manager, Clinic/Center Administration works within specific guidelines and procedures; applies advanced technical knowledge to solve moderately complex problems; receives assignments in the form of objectives and determines approach, resources, schedules and goals.

CenterWell™ represents our payer-agnostic healthcare services for senior primary care, home health and pharmacy. Launched in spring 2021, CenterWell creates experiences that provide patients with ease, comprehensive care and a personal approach. By placing each patient at the center — focusing on their unique needs and personalizing the care we deliver to them — we can help them lead happier, healthier lives. 

CenterWell Senior Primary Care™ provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. It is part of Humana’s Primary Care Organization, which is the nation’s largest provider of value-based, senior-focused primary care. 

More about CenterWell Senior Primary Care:

•  More than 85 locations, which are part of the 235 senior primary care centers operated by Humana’s Primary Care Organization 
• Integrated care teams that include physicians, nurse practitioners, medical assistants, medical coders and center administrators 
• Nearly 250,000 total patients served in 2022, including those in Medicare Advantage, value-based arrangements or other Medicare programs

CenterWell is seeking a Clinic Center Administrator/Manager,that develops and leads implementation for staffing plans, policies and procedures for the facility and works closely with clinicians to ensure optimal patient outcomes and company initiatives including but not limited to Quality, HEDIS / STARs, AHCA, financial management and employee and patient retention. Must be passionate about contributing to an organization focused on continuously improving consumer experiences.

Clinic Location: CenterWell Gulfgate Clinic, 545 Gulfgate Center Mall, Houston, TX 77087

Clinic Hours: Monday - Friday, 8:00 AM - 5:00 PM

Use your skills to make an impact

Job Functions:

• Meets operational standards by contributing to and implementing strategic plans.
• Meets financial standards by providing annual budget information.
• Organize office operations and procedures to optimize operational efficiency.
• Assesses customer satisfaction with services and resolves complaints.
• Improves quality results by studying, evaluating, and re-designing processes.
• Recommends programs, services, and maintenance requirements.

Required Qualifications

• Bachelor’s degree, preferably in Business Administration, Healthcare Administration or related field; or in lieu of Bachelor’s degree 10 yrs Healthcare Administration/Leadership Experience.
• Three or more years of operational leadership experience within a multi-physician office or clinical group
• Direct leadership experience and demonstrated ability to lead, coach and mentor teams
• Proven interpersonal skills with the ability to interface effectively both internally and externally with a wide range of people including physicians, office staff, hospital executives, medical groups, IPA’s, community organizations and other health plan staff
• Managed care experience
• Value Based Care knowledge
• Knowledge of and experience working with Provider Communities
• Experience with Electronic Medical Record (EMRs) or Health Information Management (HIMs) systems
• Knowledge of Excel, Word and Power Point Presentations in a business setting
• A high level of engagement and emotional intelligence
• This role is considered patient facing and is part of CenterWell Primary Care Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB

Preferred Qualifications

• Basic knowledge of Population Health Strategy
• Bilingual English and Spanish without limitations to read, write, and speak in both languages
• Medicare knowledge
• Proven ability to function effectively in matrix management environment and as a member of an interdisciplinary team
• Solid understanding of medical care delivery, managed care financial arrangements and reimbursement
• Experience managing a budget of $500,000

Interview Format:As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule. If you are selected for a first round interview, you will receive an email correspondence inviting you to participate in a Modern Hire interview. In this interview, you will read to a set of interview questions and you will enter/text responses to each question. You should anticipate this interview to take about 10 minutes. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

Alert: Humana values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide a social security number, if it is not already on file. When required, an email will be sent from Humana@myworkday.com with instructions to add the information into the application at Humana’s secure website.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.$69,800 - $96,200 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About UsAbout CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient’s well-being.About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation’s largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first – for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.