** Retail Branch Manager III - Sandy Springs, GA**

**Job Category****:** Branch Manager **Requisition Number****:** RETAI07468 Showing 1 location **Job Details**

**Description**

**Position Title:** Branch Manager (Classification I, II, III, IV)

**Division:** Retail/Operations

**Reports Directly To:** Community President

**BASIC PURPOSE:**

This position is responsible for, but not limited to, directing and administering the operational and lending function of the respective Branch. Holds responsibility for growth and profitability as it relates to sales calls, generating Team leads to subsidiaries, monitoring successful programs and managing expenses. Manages the income side of the Branch revenue in relation to fee income, deposit growth and loan growth. Oversees the customer service experience for all Bank customers and maintains an ongoing recruitment effort to hire, train and retain competent individuals. Exercises executive and administrative control over the functions of the Branch.

**ESSENTIAL FUNCTIONS:**

This position is expected to perform the specific duties, tasks, and responsibilities as outlined below:

* Achieve Branch Deposit, Loan and Investment goals

Actively participates in Sales Calls to new and prospective customers

Supports promotion success within the branch to achieve deposit and income goals

Monitors the customer service experience within the office

Actively participates in and drives business for the lending initiatives of

Branch, including consumer, commercial and mortgage lending

Generates sales leads for subsidiaries

* Oversee a variety of Banking Center Activities:

Holds final responsibility for management of the functions of the Branch

May open and close the Branch as necessary

Approves checks and overrides as needed

Directs lending activities as defined

Holds final authority and decisions concerning customer problems or complaints

May counsel customers with special requests or needs

Ensures Branch compliance with Community Reinvestment Act and Equal Employment Opportunity regulations

* Will assist the Assistant Manager in the selection, development, and motivation of a competent work force:

Establish and clarify responsibilities and authorities of staff

Ensure established training goals are achieved

Monitors, supports and manages toward success of the bank

With input from Assistant Manager, will evaluate job performances, recommend promotions and salary increases for staff

Participates in bi-monthly sales meetings with Team members

* Ensure that the Banks policies and procedures, code of conduct, and regulatory guidelines are strictly complied with

* Provide assistance to other employees by liaising with them through healthy and positive interactions

* Be involved in performing marketing endeavors/efforts

* Continuously update skills by participating in professional training

* Seek opportunities to improve skills through cross-training offered by the Bank

* All other tasks, responsibilities or duties, as directed by management

**OTHER SKILLS/QUALIFICATIONS:**

* Strong financial acumen

* Pro-active, self-starter, takes initiative, ambitious and work independently

* Problem solver, resourceful, independent

* Must be able to work at a faster than average pace and able to multi-task.

* Must have the ability to perform mathematical calculations necessary to execute the duties of the job.

* Must be able to make sound decisions, have the ability to recognize potential problems, and take corrective action.

* Regular attendance is necessary.

* Decisive action, strategic thinking, able to delegate

* Optimistic, enthusiastic, persuasive

* Confident, competitive, communicative

* Must have strong communication skills characterized by excellent writing and speaking skills

* Proficient with general office machines and programs to include Microsoft Office Word, Excel, Outlook, and other software that might be utilized in the department

* Ability to use the computer efficiently and the capacity to learn new software programs as they are rolled out by the Bank

* Must have good knowledge of business English, including spelling and punctuation

* Must possess basic English language skills in order to write and speak clearly, and effectively with coworkers and customers

* Must be well-organized, accurate, and attentive to detail

* Must be cooperative and willing to assist coworkers and customers on a regular basis

* Must have effective listening skills demonstrated by the ability to listen to others talk (without interruption), understand them, and then propose solutions or make contributions based on the points made by others

* Must possess excellent multi-tasking skills and be able to function well under pressure

* Must be able to remain composed under pressure and respond to customer and coworker concerns regularly

* Must have a keen eye for detail and follow instructions to the letter

* Must be patient and willing to help others in solving problems while maintaining a positive attitude at all times

**ESSENTIAL PHYSICAL DEMANDS:**

* Must be able to remain seated or work standing in a confined area on a computer for a minimum of four (4) hours each work day

* Must be able to constantly use hands and fingers to enter data through or on a computer or answer a phone throughout most of an eight (8) hour shift

* Must be able to walk frequently throughout the day

* Must be able to hear and communicate with coworkers and customers throughout the day

* May need to lift up to 25 pounds one to two times a day to perform job

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Position may require regular before/after normal business hours, or regular out-of-town travel.

**WORK ENVIRONMENT:**

* Must be able to function in a professional, business office environment and act and dress appropriately for same, consistent with the Banks grooming and dress codes

* Must demonstrate excellent interpersonal skills with customers and coworkers

* Must be willing to function as a team member

* Must be willing to demonstrate commitment to the Banks mission and goals

**MINIMUM QUALIFICATIONS:**

* Bachelors Degree or equivalent work experience

* One to Two years experience in a Financial Institution

* Excellent written, verbal and supervisory skills

* Results oriented Desired

* Lending experience

* Sales Management experience

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed above are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.

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