Duties

• Develop, evaluate, and implement policies related to education and outreach activities. May also serve as an ad hoc team / project leader or member involved in various activities to improve the efficiency and effectiveness of the unit.
• Oversee and coordinate with other CMS operating components in the development and maintenance of the Medicare beneficiary and provider audience communications.
• Develop, evaluate, and implement policies related to education and outreach activities.
• Analyze internal policies, processes, and procedures to assure increased efficiency in operations and implement policies, procedures, and processes to resolve problems and improve internal operations.
• Research all program issues and develop the appropriate response that include CMS regulations orpolicy issuances.

Requirements

Conditions of Employment

• You must be a U.S. Citizen or National to apply for this position.
• You will be subject to a background and suitability investigation.

Qualifications

ALL QUALIFICATION REQUIREMENTS MUST BE MET BY THE CLOSING DATE OF THIS ANNOUNCEMENT.

This job will close when we have received 150 applications which may be sooner than the closing date.

Your resume must include detailed information as it relates to the responsibilities and specialized experience for this position.

Evidence of copying and pasting directly from the vacancy announcement without clearly documenting supplemental information to describe your experience will result in an ineligible rating.

This will prevent you from receiving further consideration.

In order to qualify for the GS-13 , you must meet the following : You must demonstrate in your resume at least one year (52 weeks) of qualifying specialized experience equivalent to the GS-12 grade level in the Federal government, obtained in either the private or public sector, to include :

1) Publicizing consumer education products to communicate health care program options to customers; AND

2) Organizing outreach activities such as public relations, publications, conferences, and presentations associated with health care programs; AND

3) Serving as an ombudsman to investigate and resolve customer complaints as related to health care education and outreach activities.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.

g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience.

Click the following link to view the occupational questionnaire :

Education

This job does not have an education qualification requirement.

Additional information

Bargaining Unit Position : Yes-American Federation of Government Employees, Local 1923

Tour of Duty : Flexible

Recruitment / Relocation Incentive : Not Authorized

Financial Disclosure : Not Required

This position will be in direct support of the Inflation Reduction Act of 2022. This Act increases healthcare spending by nearly $100 billion, mainly by extending the American Rescue Plan's temporarily-expanded Affordable Care Act (ACA) premium tax credits for an additional three years, through 2025.

The bill will also allow Medicare to negotiate prescription drug prices, implement improvements to Medicare Part D including a benefit redesign and new manufacturer discount program, impose inflation rebates for Part B and Part D drugs, and other miscellaneous changes in Part B and Part D to improve the affordability of prescription drugs.

Workplace Flexibility at CMS : This position has a regular and recurring reporting requirement to the CMS office listed in this announcement;

however, CMS offers flexible working arrangements and allows employees the opportunity to participate in telework combined with alternative work schedules at the manager's discretion.

This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Supervisory positions must report a minimum 2 times per week and non-Supervisory positions must report a minimum of 2 times per pay period.

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced federal employees with selection priority over other candidates for competitive service vacancies.

To be qualified you must submit the required documentation and be rated well-qualified for this vacancy. . A well-qualified applicant is one whose knowledge, skills and abilities clearly exceed the minimum qualification requirements of the position.

Additional information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at .

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. .

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.

Contact the hiring agency for more information on the specific benefits offered.

Required Documents

The following documents are REQUIRED :

1. Resume showing relevant experience; cover letter optional . Your resume must indicate your citizenship and if you are registered for Selective Service if you are a male born after 12 / 31 / 59.

Your resume must also list your work experience and education (if applicable) including the start and end dates (mm / yyyy) of each employment along with the number of hours worked per week.

For work in the Federal service, you must include the series and grade level for the position(s). Your resume will be used to validate your responses to the assessment tool(s).

For resume and application tips visit :

2. CMS Required Documents (e.g., SF-50, DD-214, SF-15, etc.). Required documents may be necessary to be considered for this vacancy announcement.

Failure to provide the required documentation WILL result in an ineligible rating OR non-consideration.

PLEASE NOTE : A complete application package includes the online application, resume, and CMS required documents. Please carefully review the full job announcement to include the "Required Documents" and "How to Apply" sections.

Failure to submit the online application, resume and CMS required documents, will result in you not being considered for employment.

Additional Forms REQUIRED Prior to Appointment : If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an .

How to Apply

Your complete application package, as described in the "Required Documents" section, must be received by 11 : 59 PM ET on 06 / 15 / 2024 to receive consideration.

IN DESCRIBING YOUR WORK EXPERIENCE AND / OR EDUCATION, PLEASE BE CLEAR AND SPECIFIC REGARDING YOUR EXPERIENCE OR EDUCATION.

We strongly encourage applicants to utilize the USAJOBS resume builder in the creation of resumes. Please ensure EACH work history includes ALL of the following information :

• Official Position Title (include series and grade if Federal job)
• Duties (be specific in describing your duties)
• Employer's name and address
• Supervisor name and phone number
• Start and end dates including month and year (e.g. June 2007 to April 2008)
• Full-time or part-time status (include hours worked per week)
• Salary

Determining length of general or specialized experience is dependent on the above information and failure to provide ALL of this information WILL result in a finding of ineligible.

• To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.
• Follow the prompts to select your resume and / or other supporting documents to be included with your application package.

You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.

• After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process .
• You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application.

To verify the status of your application, log into your USAJOBS account (), all of your applications will appear on the Welcome screen.

The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit : .

This agency provides reasonable accommodation to applicants with disabilities. If you need a reasonable accommodation for any part of the application or hiring process, please send an email to hrinquiries@cms.

hhs.gov. The decision to grant reasonable accommodation will be made on a case-by-case basis.

Commissioned Corps Officers (including Commissioned Corps professionally boarded applicants) who are interested in applying for this position must send their cover letter and professional resume (not PHS Curriculum Vitae) to in lieu of applying through this announcement.

The resume should specifically explain how you are qualified for this position and draw specific attention to your skills and experiences that demonstrates these qualifications.

Also send any transcripts, licenses or certifications as requested in this announcement. Please send all documents in 1 PDF file .

In the subject line of your e-mail include only the Job Announcement Number. In the body of your e-mail include your current rank name and serial number.

Failure to provide this information may impact your consideration for this position.

By applying, you agree to have your application shared with interested selecting official(s) at HHS. Clearance of CTAP / ICTAP will be applied for similar positions across HHS.

When the Department of Health and Human Services (HHS) completes its selections, the remaining list of qualified candidates may be shared with other federal agencies.

You will have an opportunity to opt in if you would like your name, application material, and assessment results shared for consideration of employment with additional agencies.

There is no guarantee of further consideration, and you can continue to explore other job opportunity announcements.

Agency contact information

CMS HR Inquiries

Email

Address

Office of Communications

7500 Security Blvd

Woodlawn, MD 21244

Next steps

Once your online application is submitted, you will receive a confirmation notification by email. Your application will be evaluated to determine your eligibility and qualifications for the position.

After the evaluation is complete, you will receive another email notification regarding the status of your application.

Within 30 business days of the closing date,06 / 15 / 2024, you may check your status online by logging into your USAJOBS account ().

We will update your status after each key stage in the application process has been completed.

Fair & Transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

Last updated : 2024-06-11