Job Title:Weekend Museum Experience Coordinator

Department:Education

The Nancy and David Wolf Holocaust & Humanity Center (HHC) is a world class museum and educational organization dedicated to ensuring the lessons of the Holocaust inspire action today. We are seeking a part-time Guest Experience Associate to join our dedicated team of educators and be an ambassador of our mission. t

Responsibilities: 

Serve as a lead ambassador of HHC to all guests, exemplifying and embodying the spirit of our mission, being a role model of kindness and hope. 

• Maximize the visitor experience as their first point of contact.
• Elevate HHC’s guest experience through interpreting and highlighting the museum’s lobby, artifacts, and exhibits. 
• Lead engaging museum tour experiences for students and community groups within HHC’s established framework of tour offerings. 
• Work collaboratively with the education team on special projects. 
• Communicate and promote museum programming and initiatives to visitors. 
• Manage point of sale software to sell tickets to visitors.
• Manage technology and operations in the museum to problem solve and ensure everything is working correctly.
• Daily cleaning and maintenance of museum to ensure optimum guest experiences.
• Observe and capture visitor flow and interactions with exhibits.
• Capture visitor feedback through on-site surveying.
• Create and generate reports on attendance and visitor experiences.
• Maintain relationship with public safety, guest services, and maintenance.
• Knowledge of emergency & evacuation procedures.

Ideal Experience & Abilities:

• Bachelor’s degree preferred but relevant experience and customer service skills to be strongly considered.
• Demonstrated experience in customer service & guest services preferred.
• Public speaking, theatrical experience, or tour experience (a storyteller).
• A friendly, organized multi-tasker who is self-motivated and adaptable, able to handle logistics.
• Excellent interpersonal, organizational, and written and oral communication skills. 
• Team player who can also work independently.
• Experience with point-of-sale software. 
• Ability to work with diverse groups of individuals.
• Familiar with ADA compliance and best practices for guest experiences.
• Passion for Holocaust and humanity education.
• Ability to work evening, weekend, and special event shifts. 

Compensation:

• $15/hour for weekday shifts. $18/hour for weekends.