Description

Ensures the operation of the Lazy River, Pool, Splash Pad, Slides, Cabanas and other Water Attractions and or Areas. The Water Park Supervises all aspects of the Water Park in alignment with the vision and direction of the Company, brand requirements, and local, state and national regulations. Monitors event activities to ensure adherence to rules and safety procedures. Ensures the monitoring and enforcement of Water Park Rules and Dress Codes. Works along with Housekeeping to ensure cleanliness. In some circumstances, the Water Park Attendant may also be assigned responsibility for a specific area in the Water Park. Adheres to department budget. Responsible for the clean, safe fun environment of the Water Park operation. May attend periodic meetings and training sessions. Welcomes and greets arriving and departing guests. Proactively provides our guests with personal service and attention that exceeds their expectations. Accountable for maintaining high service and quality standards according to brand standards, including Quality Assurance Inspections and Guest Satisfaction Surveys.

Provides general information while maintaining four-diamond, four-star service to guests. Ensure that the company’s Mission Statement and Vision Statement are continuously met.

Qualifications

To perform this job successfully, an individual must be able to perform each responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential Responsibilities.

• High School degree or GED required.
• 1-2 years upscale/resort hotel or water park experience preferred
• CPR certified preferred.
• CPR training may be required.
• Ability to interact professionally with other departments and outside contacts.
• Ability to complete a heavy workload and handle multiple task in a fast-paced environment with minimal supervision.
• Excellent judgement and decision making abilities.
• Proven leadership skills, results oriented.
• Able to resolve conflicts and disputes with guests, and other team members.
• Able to create a diverse and supportive work environment.
• Able to collaborate effectively with other team members and managers to ensure teamwork.
• Strong time management skills.
• Must be able to represent the Resort in a positive manner when in public view, public settings, on Social Media or other area or times that could become public knowledge.