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Description
Position Summary:
Provide administrative, leadership and operational support to all levels of staff located within each facility ensuring excellence in customer service. Foster a culture of client and family centered care, service, quality and safety excellence, to best exemplify a positive client experience, employee experience and community relations. Facilitate access to care as the primary entry point for clients, family members, and potential clients to access and receive Centennial services.
Primary Duties & Responsibilities:
- Ensure all levels of staffing and staffing support are within appropriate levels for meeting client healthcare needs on a daily basis.
- Monitor client flow for clinic, promote client satisfaction and see that services are provided in a professional manner.
- Monitor clinic production and review with providers and staff discussing productivity needs and ways to achieve them.
- Participates in the budget development and ensures that the clinic operates within the budget.
- Ensures the security of client health information is maintained on all clients as per Centennial policy.
- Coordinates with Leadership, regular site meetings to allow clear communication between all members of facility on matters of importance i.e.; trouble-shooting; conflict resolution and/or needs of site.
- Liaison with information technologies staff regarding, troubleshooting problems, and adapting system to meet needs of the facility.
- Monitors the proper implementation and use of the sliding fee program.
- Works with appropriate departments to ensure proper coding and billing of services is being performed.
- Participates in investigation of all incident/client complaint reports for their facility(ies) and completes follow up appropriately according to policy.
- The selection, training, evaluation and performance improvement tasks to be completed on direct reporting staff and in collaboration with other branch leadership as appropriate.
- Facilitate staff schedules, monitor and maintain leave, approve timesheets and submit reviewed time to payroll for processing.
- Assist in new employee onboarding and orientation processes
- Fosters teambuilding among all levels of staff.
- Ensures staff is properly trained to use the EHR system.
- Ensure site facilities are properly maintained and facility issues addressed and resolved in a timely manner, monitor all aspects of daily clinic operations.
- Works closely with Safety and Infection Prevention Nurse, coordinating required drills, OSHA standards etc.
- Monitors client and staff safety within the facility.
- Monthly review fire extinguishers.
- Monthly facility walk-thru and quarterly facility inspections.
- Develop quarterly facility risk assessments.
- Coordinate office assignments with Facilities and Fleet Manager
- Schedule shared office space and maintain facility utilization to the current organizational standards.
- Manages assigned components of facilities maintenance for location in compliance with overall Facilities Plan and under the direction of the Facilities Manager
- Assign and check out local fleet vehicles in accordance with Centennial Policy.
- Handle travel expense requests and reimbursement requests for self and employees.
- Coordinate maintenance of local fleet vehicles with Facilities and Fleet department.
- Responsible for ordering and distributing clinic supplies.
- Deliver daily deposit of cash collected.
- Participates in community activities to promote Centennial (i.e. Health Fairs)
- Assists with the implementation of special programs/projects
- Participates in the Quality Improvement projects and to improve the functioning of the clinic and the delivery of client care.
- Monthly petty cash reconciliation per current finance protocols
- Monthly change drawer reconciliation per current finance protocols
- Assist in coordination of records release process in accordance with organization policy
- Other duties as assigned.
- Arrives at work or at assigned locations punctually and attends work with minimal absences.
- Advises Managers remotely, and in person as necessary.
- Accurately records time worked for purposes of compensation.
- Works effectively both independently and as a member of a team.
- Able to communicate effectively and professionally both verbally and in writing with a wide variety of individuals including both internal and external customers.
- Performs duties within scope of licensure as needed when appropriate.
Other Information
Requirements
Knowledge, Skill and Ability:
Education or Formal Training:
High school diploma and 5 years previous management experience, preferably in healthcare. BA, BS degree in healthcare management, business preferred. Must be QMAP Certified within 90 days of employment.
Experience:
Previous supervision experience or mentoring, demonstrating leadership skills.
Qualities and Characteristics:
Working Conditions and Physical Environment:
Job duties are performed in a generally comfortable environment, but require more than the usual physical effort in the office (e.g., lifting small boxes or equipment), or prolonged movement (e.g., standing).
Full Time
Ambulatory Healthcare Services
$55k-73k (estimate)
04/27/2024
06/26/2024
centennialmhc.org
STERLING, CO
25 - 50
1979
BRENDA CARRAFCO
$10M - $50M
Ambulatory Healthcare Services
Centennial Mental Health Center is a non-profit organization dedicated to providing the highest quality comprehensive mental health services to the rural communities of northeastern Colorado. Centennial's services address the needs of culturally diverse youth and families through both traditional and non-traditional treatment and support services to address the needs identified by the comprehensive assessment system. Services focus on the needs of the individual clients and provide a network to guide youth through the transition to adulthood. Our mission is to achieve excellence in the provisi...on of behavioral health services that lead to optimal health and well being. Four Regional Operations Directors manage local administrative operations with Centennial's 10 counties designated in four regions. Northeast: Logan / Phillips / Sedgwick Central: Morgan / Washington South: Elbert / Lincoln East: Cheyenne / Kit Carson / Yuma Four Clinical Coordinators manage center wide clinical operations designated into four service categories. Youth & Family Adult Mental Health Substance Abuse Intensive Services Administrative offices are located in Sterling, CO, which is the home base for the Executive, Deputy, Finance, and Medical Directors. Center-wide functions provided from Sterling include Human Resources, Billing, and Management Information Systems. With offices in Akron, Burlington, Elizabeth, Fort Morgan, Holyoke, Julesburg, Limon, Sterling, Wray and Yuma and services available in Cheyenne Wells, Centennial is well-positioned to identify local needs and provide prompt response. Akron: 970-345-2254 Cheyenne Wells: 719-346-8183 Fort Morgan: 970-867-4924 Julesburg: 970-474-3769 Sterling: 970-522-4392 Wray: 970-332-3133 Burlington: 719-346-8183 Elizabeth: 303-646-4519 Holyoke: 970-854-2114 Limon: 719-775-2313 Yuma: 970-848-5412
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