GENERAL DESCRIPTION OF POSITION

This E Banking Processing Specialist processes ACH disputes and incoming/outgoing ACH Files from Fed. This position processes daily ACH same-day transactions, returns, chargebacks, IATs, authorization requests, and exception items on a scheduled basis. The E Banking Processing Specialist provides customer service to bank employees as it relates to ACH services for returns and authorization requests. This role assists with wire processing, performing second callbacks and exceptions, and ensuring prompt resolutions to customer complaints and issues (both internal and external).

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Process ACH disputes. This duty is performed daily, about 35% of the time.
2. Processes incoming, outgoing, ACH files including same day ACH transactions on strict time schedule. This duty is performed daily, about 5% of the time.
3. Processes ACH Returns, Chargebacks, IATs, Authorization Requests and Exception Items. This duty is performed daily, about 5% of the time.
4. Provides customer service to bank employees for ACH services. This duty is performed daily, about 10% of the time.
5. Provides customer service for ACH Returns and Authorization Requests. This duty is performed daily, about 5% of the time.
6. Assists with Fraud detection and research. This duty is performed weekly, about 25% of the time.
7. Ensures prompt resolution of customer complaints and issues (both internal and external). This duty is performed daily, about 10% of the time.
8. Ensures prompt completion of callbacks. This duty is performed as needed, about 5% of the time.
9. Completes required BSA/AML training and other compliance training as assigned. This duty is performed annually.
10. The ability to work in a constant state of alertness and in a safe manner. This duty is performed daily.
11. Perform any other related duties as required or assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION AND EXPERIENCE

High school or GED, plus specialized schooling and/or on the job education in a specific skill area; e.g. data processing, clerical/administrative, equipment operation, etc, plus 12 to 18 months related experience and/or training, or equivalent combination of education and experience.

COMMUNICATION SKILLS

Ability to read and understand documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals; Ability to write routine reports and correspondence.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to prepare and interpret bar graphs.

CRITICAL THINKING SKILLS

Ability to use common sense understanding in order to carry out detailed written or oral instructions. Ability to deal with problems involving a few known variables in situations of a routine nature.

REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS

Not indicated.

PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS

Not indicated.

SOFTWARE SKILLS REQUIRED

Intermediate: 10-Key, Alphanumeric Data Entry

Basic: Accounting, Other, Spreadsheet, Word Processing/Typing

WORKING CONDITIONS

Periodically exposed to such elements as noise, intermittent standing, walking, pushing, carrying, or lifting; but none are present to the extent of being disagreeable.

ENVIRONMENTAL CONDITIONS

The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

PHYSICAL ACTIVITIES

The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.

Highly repetitive, low physical. Highly repetitive type of work which requires concentration in the performance of tasks for consistent time cycles as prescribed by the tasks.

While performing the functions of this job, the employee is regularly required to sit; frequently required to use hands to finger, handle, or feel, talk or hear; and occasionally required to stand, walk, reach with hands and arms, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.

ADDITIONAL INFORMATION

• Must possess a demonstrated ability to navigate various software.
• Must possess strong communication skills and good documentation and organizational skills.
• Ability to work effectively in a team environment as well as accomplish work assignments under minimal supervision and sometimes tight schedules is a must.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)