Role Summary: This position is responsible for accurately performing the Schedule ® functions for physicians and patients, including but not limited to insurance verification and pre-certification for all scheduled services at an HCA Facility. Makes and receives phone calls with intent of scheduling services at an HCA facility. This position must demonstrate a commitment of quality customer service to patients, physicians, co-workers and the general public.Role Responsibilities:Insurance Authorization/VerificationThoroughly completes the insurance verification process to ensure the accuracy of insurance information.Obtains insurance authorizations, referral, and treatment consults as needed for all scheduled patients prior to receiving services.Coordinates peer-to-peer reviews as needed between the physician and the insurance company.Obtains benefit coverage from insurance companies and accurately enters information into the appropriate computer system.Obtains diagnosis information and/or CPT code from the physician/office or the outpatient department, as necessary for completing the insurance authorization process.Maintains proficiency in the various systems utilized during insurance verification and authorization process including various on-line payor eligibility programs.Monitors appropriate work lists to ensure timely insurance verification processing.Maintains documentation necessary for compliance with state, federal, and other regulatory agency requirements.Maintains proficiency in the various systems utilized during insurance verification and authorization process including various on-line payor eligibility programs.SchedulingMakes outbound and receives inbound calls to schedule patients for imaging services at an HCA facility.Schedules and documents notes in hospital and Centauri’s operating systemProvide patient prep instructions for the services scheduledWorks with hospital staff to ensure patients are scheduled timely, appropriately and receive the upmost customer serviceClericalMonitors and manages the e-mail inbox or fax machine for assigned practices throughout the day.Works any requests e-mailed or faxes receivedChecks and responds to voicemailsCreates, maintains and monitors log of patients and procedures scheduled for assigned physician practices.Monitors appropriate work lists to ensure timely insurance verification processing.Additional Responsibilities:Effectively communicates operational activities and issues with co-workers, Supervisor, and Manager.Interfaces courteously and effectively with internal and external customers. Must consistently present a positive departmental and organizational image, as well as commitment to departmental goals, objectives, standards, policies and procedures.Demonstrates proficiency within assigned area of responsibility and a general understanding of the entire Patient Access process.Identifies and recommends process improvements for the Schedule Program.Performs other duties as assigned by the Patient Access Management Team.Role Requirements:Excellent customer service or client relations experience; office or hospital environmentHigh volume call center experience preferredHigh school diploma or equivalent GED requiredAssociates degree in a related field or a minimum of two years in patient scheduling, registration and/or healthcare billingStrong Literacy (grammar, spelling, math)Strong Microsoft Products, word, excel, outlook, windows