Role Summary: Patient Service Representatives work onsite with our hospital client staff, patients and other team members while interviewing patients to determine program eligibility. Patient Service Representatives conduct analysis of patients' potential reimbursement and partner with patients to ensure complete understanding of benefits application process. Patient Service Representatives partner with team members and client to ensure that patients' and client’s needs are met. Schedule will be Monday to Friday, 8am to 4:30pm. Learn more about this position by watching a short interview with a current Centauri associate: https://www.youtube.com/watch?v=PFboT-nT4yg Role Responsibilities: Meet with under-insured or uninsured patients in the hospital to explore & identify all possible eligibility program solutions/options Accurately complete new applications/ recertifications and supporting documentation with the patient and review for completeness. Gather financial documentation and other supporting information from patients in person, and/or over the phone while providing understanding of how to complete required forms, while advising patients of their rights, responsibilities and pertinent rules and regulations.Entry of all information into various portals and databases Obtain and review referrals daily to determine appropriateness for potential interview and eligibility, begin application process when possible Identify any additional patient needs and direct them to appropriate agencies for assistance Understand and agree to role-specific information security access and responsibilities Ensure safety and confidentiality of data and systems by adhering to the organizations information security policies Read, understand and agree to security policies and complete all annual security and compliance training Role Requirements: High School Diploma 3 years working in a business or clerical role within an office or hospital setting 2 years customer service experience utilizing telephone and computer technology Extensive data entry and windows-based navigation experience Must be able to type 35 WPM A strong concept of patient advocacy and the desire to help someone every day A strong work ethic, ability to work independently while making a difference Consistent punctuality and attendance Healthcare experience, patient contact experience a strong plus Familiarity with multiple databases and computer programs. Must successfully pass a background check and drug test prior to employment Ideal candidate will possess the following attributes: Detail OrientedTeam PlayerMotivatedStrong communication skills in order to clearly communicate important information.Analytical thinkerAdaptable and flexible.ProfessionalCompassionate Trustworthy and able to handle personal and confidential data.