Role Overview:Centauri Health Solutions helps hospitals and health plans improve their revenue and deliver community benefits. On their behalf, we help their patients and plan members with low or no income, and those who are aged or disabled, to enroll in government-funded assistance programs.The Sr. Outreach Specialist will work in a fast-paced contact center environment, screening health plan members to determine eligibility for Social Security benefits, and/or supplemental Nutritional Assistance for families in need, while utilizing a similar system tool as Social Security.The Sr. Outreach Specialist will then provide a high level of customer service and support to those that meet specific criteria and will assist in actual submission of an application for benefits to the appropriate government agency. Role Responsibilities:Make outbound and receive inbound calls with the intent of promoting company services; 90% phone basedInterview patients/members via phone to gather personal/sensitive information in order to determine eligibility for various government programsUtilize Centauri’s systems to ensure appropriate questions are askedInterpret and explain information such as eligibility requirements and application detailsUse probing questions to clarify eligibility data with patient or memberCompile, record, and evaluate personal and financial data in order to determine eligibilityUnderstand and agree to role-specific information security access and responsibilities Ensure safety and confidentiality of data and systems by adhering to the organizations information security policies Read, understand and agree to security policies and complete all annual security and compliance training Role Requirements:2 years of experience in a customer service/call center environmentAbility to place and receive calls via computer interfaceExcellent phone skillsStrong data entry skillsExcellent critical thinking skillsAbility to manage difficult peopleAbility to be assertiveAbility to actively listen and show compassionExperience working remotelyPrivate, quiet office/working spaceAssociate’s Degree preferred