Role Summary: The Field Service Representative/Eligibility Analyst visits patients in their homes and businesses to facilitate completion of government applications, obtaining missing documentation, and verifying existence of third-party insurance. The Field Service Representative/Eligibility Analyst works with eligibility staff and operations team to ensure the service achieves maximum productivity and profitability. The Field Service Representative/Eligibility Analyst can juggle multiple priorities and work well independently and as part of a collaborative team. Role Responsibilities:Develops key government relationships and maintains a positive and professional relationship with county and state contactsPartners in coordinating and conducting quarterly meetings with county officials to ensure effective processesMaintains and updates county contacts and relationships Partners in coordinating and scheduling face-to-face appointments when necessary Coordinates and schedules application submission to county/state offices. Schedules the days that applications are submitted to the county Follows-up with county/state on status of applications for approval within specified timeframesDevelops and implements appropriate improvement processes with county/state proceduresProvides update on changes in state/county processing guidelines or contactsInvestigates and resolves specific county problems or concerns as identified by eligibility staffProvides monthly reports to leadership of county/state activity to support effective processes or to identify potential areas of concern Conduct field visits to various locations including homes, businesses, etc.Prepare all necessary applications and forms needed for field services prior to leaving the officeTransport patients to various locations as needed, i.e. MVD, SSA, etc.Act as courier between office and offsite staff, and to governmental facilities.Cover a Patient Service Representative case load as needed.Provide requesting Patient Service Representative any applications or documents secured during the field visit the same day. Maintain detailed and updated documentation in multiple systems Make a serious attempt to collect the information needed, i.e. Call any available phone numbers provided while in the field, be proficient in completing all necessary applications and formsMaintain professional and courteous working relationship with government and client staff. Respond in a timely and professional manner to staff requests for information the way.Interpret policies and procedures as established by management. Performs other related duties as assigned or requested.Occasional availability for overtime, weekends, and evening as needed.Available if needed to rotate on site or in the office as an EA if neededUnderstands and agrees to role-specific information security access and responsibilities Ensures safety and confidentiality of data and systems by adhering to the organizations information security policiesReads, understands, and agrees to security policies and complete all annual security and compliance training Role Requirements:2 years of experience working in a professional office & fast-paced environmentMust have reliable transportationSSA, Medicare, Medicaid and eligibility program knowledge and expertise Strong organizational and planning skillsStrong interpersonal skillsExcellent verbal and written communication skills, and outstanding telephone etiquetteStrong Problem-solving skills Strong computer skills High level of AssertivenessStrong analytical skills and conceptual thinking skills#indeed3