Reports To: Director Of Service

Location: New Brunswick, New Jersey

Shift: 8:30 am – 5:00 pm

Role Description

Cenmed Enterprises is a family-owned and operated business representing thirty years of ongoing experience through 2 generations in the medical supply and distribution industry. We seek a contract Coordinator with experience in contract management to fill an open role in our Equipment Maintenance Management Solutions department.

The ideal candidate preferably has a background in medical and laboratory equipment, mechanical, electrical, or other commercial service-related industries. This role works directly with the event coordinator to ensure quality, safety, on-budget, and scheduled service events, adhering to estimated budgets, improving the total operating profit margin over the original bid, and maintaining customer relationships. This position is responsible for reviewing the customer's scope of work, completing pre- and post-service event reviews with customers, tracking and reporting overall project performance, managing the service event calendar and MobiWorks platform, and ensuring strict adherence to the contract. The successful candidate will be a self-motivated team player willing to jump in and assist where needed.

Salary Range: $45,000 - $60,000

What you'll be doing:

• Coordinate with the Service event Coordinator to perform the day-to-day duties to facilitate service event activities.
• Manage and maintain the contract file structure and associated processes.
• Documents all time and material operations and change orders from Customers, coordinating with the Service Event Coordinator to organize and implement.
• Manage and disposition customer service event complaints and escalate them to the service director as appropriate.
• Complies with and administers procedures/policies and addresses and elevates non-compliance to leadership.
• Supports and coordinates the Customer sales order process with Cenmed accounts receivable.
• Knows the key operational details of the contract, communicates, and escalates adherence and compliance deliverables.
• Maintain the service event calendar and notify leadership of problems and non-conformances.

What you'll need:

• Associate degree or high school diploma with 3 – 5 years of relevant work experience.
• Excellent problem-solving skills
• Excellent teamwork, communication, and people skills are a must.
• Understanding of scheduling methods, forecasting, information, and customer management.
• Solid time management and demonstrated organizational skills.
• Proven interpersonal, conflict resolution, and persuasion skills.
• Proven multi-tasking capabilities to meet deadlines in a fast-paced environment.
• Proficient in MS Office Suite.

Preferences:

• Bachelor's degree in relevant field.
• CAPM or PMI-SP certifications.
• Six Sigma Greenbelt.
• Prefer 3 - 5 years of related work experience in a field service, project coordination, and supplier or vendor management role.

Work Experience:

• Typically requires 5 years' experience in the related area as an individual contributor.
• Thorough knowledge of the functional regions under supervision.
• To perform this job successfully, an individual must be able to perform the essential duties satisfactorily.

Skills Required:

• Ability to maintain a safe working environment through proper housekeeping and safety practices.
• Excellent communication skills, written and listening.
• Ability to adjust communication style to multiple audiences and facilitate group coaching and information sharing.
• Excellent people skills - maintain a positive attitude and ability to motivate people, specifically mentoring and coaching individuals in identifying short- and long-term development needs and providing appropriate support.
• One must have confidence in one's own capacity and judgment. One must be willing to face challenging situations. One has developed the ability to build personal relationships based on trust, mutual respect, and open communication.
• Ability to adjust the approach to demands and task requirements, adjust behavior to others' styles, change priorities to meet changing needs, and adjust quickly to new responsibilities and tasks.
• Ability to manage multiple priorities at one time through highly developed organizational skills.
• Ability to set practical and challenging objectives.
• Intermediate-level computer skills in Microsoft Office.

Perks & Benefits

· Medical, Dental, Vision & Basic Life Insurance

· 401K with company match

· Variety of voluntary benefits, such as short-term disability

· Competitive Salary, Performance Bonus

· Flexible Time Off Program

· Referral Bonus Program

· Fun Culture

We recognize that people bring a wealth of experience and talent beyond the technical requirements of a job. You should apply if your experience is similar to what is listed here. Diversity of knowledge and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions.

About Us

Established in 1992, Cenmed has grown into a fully integrated distributor, manufacturer, and services provider, representing over 2000 manufacturers and selling globally. Our business philosophy is simple: We work hard to bring you cost-effective healthcare and laboratory supply solutions while focusing on helping our clients increase profitability. 

At Cenmed Enterprises, we strive to maintain a progressive corporate culture that enables innovation and collaborative teamwork. Cenmed provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.