5 Proactive Service Engineer - Audio Visual Jobs in Malvern, PA
Cenero is Hiring a Proactive Service Engineer - Audio Visual Near Malvern, PA
Proactive Service EngineerProactive Service Engineer is part of the programming team that monitors and diagnoses active client system errors. You would be responsible for reviewing audio-visual control system code, audio files, and other equipment-related configurations remotely. When reviewing active errors within a system the Constant Connect Engineer will determine cause and either correct the problem or engage the appropriate team to get resolved.
Essential Duties And Responsibilities
- Monitor a service alert board of client AV system errors.
- Remotely troubleshoot and debug complex AV systems.
- Determine severity, cause, and possible resolution of any AV system error found.
- Will review control system programming and utilize code debugging tools to identify control code errors.
- Maintain software project documentation in the company database
- Professionally represent Cenero clients showing empathy, patience, and competence
- Maintain a positive, professional attitude, strong work ethic, and embrace a team-centric environment
- Complete training programs and gain certifications for manufacturers, industry associations, and company as required
- Demonstrating the ability to successfully handle multiple tasks and projects, the Constant Connect Engineer will be able to think independently within the specified guideline and effectively interact with employees and clients.
- Other duties may be assigned
Experience And/or EducationBachelor’s Degree or equivalent work experience
- Minimum of one year of Crestron, AMX, or Extron control system programming experience
- Familiarity with GUI design and graphics applications is required
- Experience with control systems, video-conferencing, switching hardware, audio DSP setup, and calibration.
- A minimum of three years of on-site installation or commissioning experience is required
- Knowledge of networking fundamentals such as TCP/IP, addressing, firewalls, routers, and VPN.
- Familiarity with Cisco, Lifesize, and Polycom video conference codes
- Strong written and verbal communication skills
- Strong attention to detail
- Ability to prioritize and handle multiple tasks as well as changing priorities
- Possess the ability to work in a team-oriented environment as well as independently
- Crestron and AMX certifications are preferred
- CTS or CTS-D certification is preferred
- Crestron CTI-P301 Completed/Passed
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The work environment is primarily in an office location or at a remote home office.
- Industry-leading healthcare coverage begins on your first day of employment. Includes medical, dental, vision, and prescription
- Savings and 401K Investments with company match
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- Dependent Care Spending Account (DCA)
- 100% Company paid Life insurance
- 100% Company paid Short Term Disability
- Optional Long Term Disability
- Paid Time Off awarded at hire
- On-site gym, weight room, locker room
- Giving Programs
- Employee Tuition Reimbursement
- Opportunities to network and connect
- Lucrative Employee Referral program
- Delicious Free coffee and
- Warm Philly soft pretzels every Wednesday
At Cenero, we have a vibrant corporate culture which focuses on work/life balance. Cenero has won numerous awards including Best Place to Work and Inc Magazine’s List of the 5000 Fastest Growing Companies (both awards 4 times). You can choose from a broad selection of medical, dental, vision, life insurance, and disability insurance options. You can contribute to your financial security with a Retirement Savings Plan (401K) with a company match. You can augment your education with tuition assistance programs. Enjoy paid vacation time and paid holidays annually. All of your benefits begin on Day One of employment.
Cenero provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Job Summary
Full Time
IT Outsourcing & Consulting
$87k-109k (estimate)
05/23/2024
07/17/2024
cenero.com
MALVERN, PA
200 - 500
1999
CHRIS HENRY
$50M - $200M
IT Outsourcing & Consulting
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About Cenero
Cenero is a service-focused audio visual, unified communications and IT solutions provider. Our core value lies in an experienced staff that has a genuine passion for working with the industry's most advanced collaboration and audiovisual technologies solutions that help organizations improve communication and drive efficiency. Our goal is helping organizations gain a competitive edge by leveraging audio visual and conferencing technology as productive tools. We do not want to be your audio visual vendor; we want to be your business partner. As your partner, we work with you to design an advan...ced audio visual and video conferencing system tailored more towards your specific business needs. We will provide you with unmatched service and support before, during, and after the installation to ensure you are always satisfied with your audio visual investment. The Cenero Advantage * Managed services for audio visual and video conferencing presentations * Complete design and installation of all AV systems * Operation center design and installation * Ongoing support services and project management * On-site personnel and supplemental staff * Complete post-sale and installation support * Help Desk support * Meeting and event support * Sales, rental and repair of all AV equipment
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