Job Purpose:

As a Production Support Engineer, you'll be responsible for production support to internal and external customers. The ideal candidate possesses not only a variety of technical knowledge but also excellent prioritization and troubleshooting skills. The Technical Specialist will contribute to the team by suggesting specific feature requests, sharing engineering release information, and developing both the internal and external knowledge base on product functionality and best practices

Job Responsibilites:

Essential Functions:

• Act as the first point of contact for all technical support issues
• Provide professional and prompt communication on technical analysis and resolution of customer issues
• Have ownership over cases from start to finish including troubleshooting, communicating with the stake holders, and
• pulling in other teams
• Characterization of the incident, reproduction, diagnosis, and analysis of the root cause
• Work with the Business Development, Product, Engineering and QA teams on special projects
• Work with the Sales Team on achieving a high percentage of client retention
• Contribute to and lead customer support service improvements efforts
• Should be flexible in working with 24x7 shifts

Job Requirements:

Required Education and Experience:

• Bachelor’s degree pertaining to computer science or related.
• 3 to 5 years of relevant Testing experience in a product development environment.
• Demonstrated competency in Ruby and its related technologies: Ruby on Rails, NodeJS and jQuery.
• Strong experience with noSQL databases.
• Familiar with internet technologies such as HTML, CSS, JavaScript (major plus).
• Will be an added advantage if the candidate can possess knowledge on cloud technologies like Google Cloud and/or AWS

Expected Competencies:

• Excellent verbal and written communication skills.
• Detail-oriented and able to work at an efficient pace.
• Multi-tasking abilities
• Strong analytical skills and problem-solving ability
• Ability to work in a collaborative, team environment and ability to remain positive even during fast paced, potential stressful situations.
• Requires excellent Organizational, time management and prioritization skills.
• Requires excellent Communication skills.
• Requires strong attention to detail.

Work Timings:

This is a full-time position. Candidate will be expected to work in a 24x7 work schedule. This role will be working in Hybrid Mode and will require at least 2 days’ work from office at Hyderabad. Occasional evening and weekend work may be expected in case of job-related emergencies or client needs.

EEO Statement

Cendyn provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Cendyn complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Cendyn expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Cendyn’s employees to perform their job duties may result in discipline up to and including discharge.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.