Cellular Sales

Organizational Development Coordinator

ClassificationExempt 

JOB DESCRIPTION

Summary/Objective

To aid with building, supporting, and improving our Employee Listening program. The Employee Listening program is designed to enable leadership in our market segments to keep a pulse on their unique culture while developing/assessing programs aimed at curating a one-of-a-kind experience for their employees. This individual will play a vital role in the survey research process by creating, administering, analyzing, and presenting the findings of various surveys.

Job Duties and Responsibilities

• Manage and administer Cellular Sales’ employee listening surveys.
• Support the logistics of survey projects such as survey distribution, communication, etc.
• Perform statistical analysis on survey data that provide insights in formats that others can easily understand.
• Manage qualitative analysis tool (such as Text-IQ within Qualtrics)—organize and categorize opened comments for data visualization and analysis.
• Maintain survey platform functions and data quality.
• Collaborate with the team in creating compelling presentations for internal business leaders/stakeholders with survey data.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

• Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.

• Attention to Detail: Taking responsibility for a thorough and detailed method of working.

• Oral Communication: Shaping and expressing ideas and information in an effective manner.

• Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology.

• Accountability: Accepting responsibility that results in anticipation/prevention of problem areas from actions, and problem solving inside and outside the department/organization.
•  Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals.

• Teamwork: Working as a productive member of a cohesive group toward a common goal and contributing to team development and effective team dynamics.

• Organizational Awareness: Having and using knowledge of systems, situations, procedures, and culture inside the organization to identify potential problems and opportunities; perceiving the impact and the implications of decisions on other components of the organization.

Supervisory Responsibilities

This position has no supervisory responsibilities.

Work EnvironmentThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Position Type/Expected Hours of WorkThis is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m.

Travel

Up to 20%

Required Education and Experience

• Bachelor’s degree in psychology, organizational behavior, statistics, or related field.

Preferred Education and Experience

• 2 years of experience conducting survey research in business or academic setting.
• 2 years of experience using data to tell complex stories in a business or academic setting.
• Master’s degree in psychology, organizational behavior, statistics, or other related field.

Additional Eligibility Qualifications (Knowledge, Skills, Abilities)

Knowledge

• Organizational Behavior
• Industrial/Organizational (I/O) Psychology
• Survey Design
• Univariate & Multivariate Statistics (Preferred)

Skills

• Qualtrics survey software experience preferred, but willing to train the right applicant.
• Microsoft Office (e.g., Excel, PowerPoint, Word, Outlook, etc.).
• Data Visualization software knowledge (Preferred) (e.g., PowerBI, Tableau).

Abilities

• Manage time efficiently with competing priorities in a fast-moving, growing, organization in the competitive retail technology sales industry.
• Organizational skills such as attention to detail.

• Manage and maintain large datasets.

Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.