At Cedars-Sinai, we’re motivated by a collective spirit of innovation and the challenge to continuously improve. Above all, we share a real passion for helping others. Day after day, from department to department, our people give their all to build a community unlike any other. This is just one of the many reasons U.S. News & World Report has named us one of America’s Best Hospitals—and now we invite you to join us! From working with a team of dedicated professionals to using state-of-the-art facilities, you’ll have everything you need to do something incredible—for yourself, and for others.

Cedars-Sinai's Emergency Department (ED), with 51 patient beds and 7-space Fast Track is a Level I Trauma Center, Level II Pediatric Trauma Center, Pediatric Critical Care Center, Level III Geriatric Care ED, STEMI Receiving Center, Stroke Receiving Center and Paramedic Base Station. The ED is open 24 hours a day, seven days a week available to all people in need.

The ED Care Coordinator is a non-clinical team member skilled at engaging with patients and family during and after their ED visit, working with the ED’s clinical care team to enhance patient-centered care and outcomes following ED discharge.

As an ED Care Coordinator you will function as a member of the care coordination team and perform the following tasks:

• Demonstrate Cedars-Sinai’s core values of respect, compassion and commitment to excellence in patient care through teamwork and collaboration.
• Patient advocacy through engagement, outreach, and providing linkage to resources.
• Educate and connect patient to medical home, facilitate post-discharge appointments, and medication or other at-home needs through social service providers.
• Assist patients and families with navigating community programs and services.
• Help patients access their health insurance, meet their social services needs, and follow-up on appointments.
• Work with area primary care and psychiatric clinics and providers to link patients with medical or psychiatric needs.
• Work with internal and external team members and organizations to ensure a coordinated outreach approach.
• Develop and maintain positive productive working relationships with health care providers and community-based services (e.g. mental health and substance abuse programs, community-based case management, and other support services).
• Maintain program records, reports and data.
• Follow up with patients to ensure they received the care and services recommended by the ED.
• Attend meetings as required and participate on committees as directed.
• Meet regularly with Emergency Department Co-Chair(s)

Educational Requirements:

• Bachelor's degree preferred
• CA RN license

Experience:

• Minimum one year prior experience working in health care field, engaging with patients, experience in care coordination/case management, medical office, community outreach or customer service preferred
• Basic knowledge of community resources in Los Angeles and familiarization with community-based health care delivery (e.g. federally qualified health centers, Medi-Cal, CalFresh and other public programs).
• Excellent interpersonal and collaborate skills.
• Ability to work comfortably and familiar with working with diverse populations, especially underserved members of the community including those suffering from mental health disorders and substance abuse.
• Ability to speak, read and write English fluently; bilingual (Spanish/English) preferred.
• Detail oriented and organized.
• Ability to carry out written and oral instructions.
• Minimum of 3 years acute care experience
• Ability to exercise judgment in the application of professional services.
• Proficient in computer navigation skills, Microsoft excel, and online researching.