Description

This position is responsible for assisting in the operation of a department. An individual in this position will be expected to perform additional job-related responsibilities and duties throughout the facility as assigned and/or necessary.

Essential Functions

An individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation.

• Proficient with Google Suite applications including Gmail, Docs and Sheets
• Communicate effectively in person or by using telecommunications with our clients and fellow co-workers and generally enjoy working with a diverse clientele
• Strong interpersonal, written and verbal communication skills required
• Ability to multitask and work autonomously within established procedures and practices with limited supervision, set priorities, meet deadlines, work under pressure and adjust to change.
• Strong decision-making, organizational and problem-solving skills
• Perform drive through violation inspections in your assigned area. 
• Candidate will be expected to work remote primarily
• Presence at company meetings on company grounds or nearby communities may be requested. 
• Drive and inspect properties 
• Take photos as necessary 
• Create inspection reports 
• Respond to homeowner, Property Manager, and Board of Director emails 
• Scheduling Communities 
• Conduct a Board Member Ride-along and adjust checklists as needed

Core Competencies

An individual must be proficient in each of the competencies listed below to successfully perform the responsibilities of this position.

Personnel:

• Follows applicable laws and regulations for handling sensitive and confidential files and information. 
• Reports any issues or concerns immediately to their direct supervisor or HR manager.

Training:

• Follows all training documents and schedules.

Judgment: Makes effective choices

• Uses policies, procedures, and/or guides to make good ethical choices. 
• Uses data and facts to make day to day decisions and involves others as needed. 
• Recognizes what might be a problem and informs those who can correct it.

Client centered: Serve the Client- 

• Shows care and concern when serving our clients and their needs. 
• Asks questions in order to understand their needs. 
• Uses policies and information in order to exceed the Client’s expectations.
• Finds the right resources (people and/or tools) at the right time in order to resolve any requests.

Execution and Results: Get results

• Ensure work is done thoroughly and correctly focusing on top priority tasks which are established by manager first. 
• Makes a consistent effort to get results. 
• Acts with a sense of urgency to ensure deadlines are met. 
• Takes action to resolve problems so work can be completed in a timely manner.

Planning and Improvement: Plan for and improve work-

• Accepts responsibility and meets expectations for own work. 
• Identifies steps needed in order to carry out work required.

Influence and Communicate:

• Listens to others and ask questions about what is needed. 
• Communicates in a respectful and professional manner.

Ethics and Compliance:

• Follows all company policies and procedures. 
• Shows integrity and ethical behavior in all work situations

Requirements

• High School Diploma
• Adapts to changing work demands. 
• Stays focused on own work when faced with challenges and/or difficulties. 
• Stays open to and learns from feedback.
• Moves, lifts, carries supplies weighing less than 20 pounds without assistance.
• Creates documents, reports, etc. using a writing instrument or computer. 
• Ability to enter and locate information on a computer.
• Visually verifies and/or reads information. 
• Sits for an extended period of time.
• Must be physically present in the office as the needs of the business dictates.